Thomas Ryan
Grand Blanc,MI
Summary
Proven Sales Professional with a track record of fostering long-term customer relationships and enhancing loyalty, notably with Szott Auto Groip. Skilled in objection handling and customer service, demonstrated by multiple Ford E3 awards for sales excellence. Specializes in using active listening to understand and meet client needs, driving repeat business and satisfaction.
Overview
19
19
years of professional experience
Work History
Sales Professional
Lafontaine Auto Group
06.2024 - Current
- Build strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Sales Professional
Szott Ford
03.2013 - 06.2024
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Assisted Sales Mgr. in training new hires
- Was awarded Fords E3 award of sales and service excellence 3 years in a row.
- Assisted Sales Mgr. in closing up clients when they were not available.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Sales Professional
Lasco Ford
03.2006 - 03.2013
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Was awarded Fords E3 award for sales and service 5 years running.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Science - Health And Communications
Western Michigan University
Kalamazoo, MI06-1993
High School Diploma -
Ainsworth
Flint, MI05-1983
Skills
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
- Customer relationship building
- Social selling
- Customer service
- Relationship building
Timeline
Sales Professional
Lafontaine Auto Group
06.2024 - Current
Sales Professional
Szott Ford
03.2013 - 06.2024
Sales Professional
Lasco Ford
03.2006 - 03.2013
Bachelor of Science - Health And Communications
Western Michigan University
High School Diploma -
Ainsworth
Similar Profiles
JAMIE BRIGGSJAMIE BRIGGS
Retail Development Manager/Brand Training Manager at LaFontaine Automotive GroupRetail Development Manager/Brand Training Manager at LaFontaine Automotive Group
Matthew SzablaMatthew Szabla
General Manager at LaFontaine Automotive GroupGeneral Manager at LaFontaine Automotive Group
Ted O'DellTed O'Dell
Customer Service Representative at LaFontaine Automotive GroupCustomer Service Representative at LaFontaine Automotive Group