Edunior Acevedo
Redford,MI
Summary
With a proven track record through multiple brands, I excel in maintaining high customer satisfaction and resolving inquiries efficiently. My expertise spans from warranty navigation to hands-on technical repairs, underpinned by strong communication skills and a keen attention to detail. Consistently meeting targets and enhancing dealership efficiency.
Overview
12
12
years of professional experience
Work History
Service Advisor, Kia and Toyota
LaFontaine Automotive Group
11.2022 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Listened and addressed customer concerns from light repair and maintenance through heavy repair.
- Extensive experience navigating 3rd party warranty and insurance.
- Responsible for dispatching work to technicians, kept up to speed on incoming work load as well as carry over work.
Service Advisor, Hyundai and Genesis
Glassman Automotive
06.2021 - 11.2022
- Delivered exceptional service while guiding customer through entire repair process.
- Maintained CSI scores competitive to district averages.
- Maintained certification with all manufacture based training.
Hot Strip Mill Coordinator
Ak Steel
07.2018 - 06.2020
- Entered data, generated reports, and produced tracking documents.
- Responsible for accurate and expedited banding, packaging and identification of hot rolled steel coils. fulfilling customer orders.
- Successfully ran multiple segments of hot rolled steel to meet goals and expectations.
Hyundai Certified Automotive Technician
Ralph Thayer Automotive
08.2013 - 07.2018
- Experience following warranty process, recalls and related TSB's
- Certification in Brakes, and Steering and Suspension.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical failures.
- Repair and maintain vehicles with attention to customer concerns and mileage based recommendations.
Education
Associate of Applied Science - Criminal Justice
School Craft College
Livonia, MIBachelor of Science - Electronic Media And Film Studies
Eastern Michigan University
Ypsilanti, MISkills
- Well versed in Reynolds & Reynolds, Ignite, Dealer Track, and Focus
- Excellent written, and verbal communication skills
- Strong attention to detail with a sense of urgency
- Automotive understanding through multiple areas of dealership functionality
Timeline
Service Advisor, Kia and Toyota
LaFontaine Automotive Group
11.2022 - Current
Service Advisor, Hyundai and Genesis
Glassman Automotive
06.2021 - 11.2022
Hot Strip Mill Coordinator
Ak Steel
07.2018 - 06.2020
Hyundai Certified Automotive Technician
Ralph Thayer Automotive
08.2013 - 07.2018
Associate of Applied Science - Criminal Justice
School Craft College
Bachelor of Science - Electronic Media And Film Studies
Eastern Michigan University
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