Andrew Paulino
Elmhurst,NY
Summary
Service management professional with extensive experience leading teams and driving results. Proven track record in optimizing operations, enhancing customer satisfaction, and developing strategic initiatives. Known for strong focus on team collaboration, adaptability, and achieving measurable outcomes. Skilled in conflict resolution, resource allocation, and continuous improvement. Recognized for reliability and capacity to thrive in dynamic environments.
Overview
13
13
years of professional experience
Work History
Service Director
Audi Brooklyn NY
04.2024 - Current
- Forecasts goals and objectives for the department and strives to meet them.
- Hired, trained, motivated, counseled, and monitored the performance of all service department staff.
- Prepared and administered an annual operating budget for the service department.
- Maintained reporting system required by general manager and factory.
- Monitored and controlled the performance of the department using reports and tracking systems and surveys.
- Strived for harmony and teamwork within the department and with all other departments.
- Developed and implemented a marketing plan to promote new and repeat business.
- Maintained compliance with all rules and state regulations.
- Complied with manufacturer warranty and policy procedures.
- Held weekly department meetings.
- Kept technicians up to date on skills through periodic technical training.
- Monitored technician daily productivity reports and payroll records.
- Monitored and followed up on parts orders with parts manager to ensure availability.
- Monitored monthly sales growth and ensured monthly goals are met.
Service Manager
Habberstad BMW of Bay Shore NY
03.2023 - 12.2023
- Implemented service policies for all employees.
- Submitted online monthly service special.
- Assured CSI goals were met monthly.
- Dispatched work to technicians as well as completed payroll for technicians and advisors.
- Performed follow-ups on any customer concerns.
- Reviewed all closed repair orders.
- Managed loaner fleets
- Reconciled monthly payables.
Service Director
BMW Of Oyster Bay
04.2021 - 01.2023
- Forecasts goals and objectives for the department and strives to meet them.
- Hired, trained, motivated, counseled, and monitored the performance of all service department staff.
- Prepared and administered an annual operating budget for the service department.
- Maintained reporting system required by general manager and factory.
- Monitored and controlled the performance of the department using reports and tracking systems and surveys.
- Strived for harmony and teamwork within the department and with all other departments.
- Developed and implemented a marketing plan to promote new and repeat business.
- Maintained compliance with all rules and state regulations.
- Complied with manufacturer warranty and policy procedures.
- Held weekly department meetings.
- Kept technicians up to date on skills through periodic technical training.
- Monitored technician daily productivity reports and payroll records.
- Monitored and followed up on parts orders with parts manager to ensure availability.
- Monitored monthly sales growth and ensured monthly goals are met.
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
Service Manager
Koeppel Ford and Koeppel Quick Lane
06.2019 - 09.2020
- Implemented service policies for all employees, submitted online monthly service special and assured CSI goals were met monthly.
- Dispatched work to technicians as well as completed payroll for technicians and advisors.
- Hired and supervised all service employees.
- Performed follow-ups on any customer concerns and reviewed all repair orders.
- Managed loaner fleets
- Monitored monthly sales growth and ensured monthly goals are met.
Service Director
Lexus of Queens
08.2017 - 08.2018
- Created Marketing plan to promote new and repeat business.
- Oversaw service payment collections and billing.
- Implemented service policies for all employees, completed payroll for complete service department and dealer employees as well as submitted online monthly service special.
- Kept technicians up to date on skills through periodic technical training.
- Assured CSI goals were met monthly.
- Hired, Trained, and supervised all service employees.
- Set monthly sales goals and monitor the performance of team.
- Worked with manufacturers to resolve customers’ issues and concerns.
Service Manager
Koeppel Mazda
10.2014 - 08.2017
- Implemented service policies for all employees, submitted online monthly service special and assured CSI goals were met monthly.
- Dispatched work to technicians as well as completed payroll for technicians and advisors.
- Hired and supervised all service employees.
- Performed follow-ups on any customer issues and reviewed all repair orders.
- Managed loaner fleets, closing monthly financials, monthly goals.
Assistant Service Manager
Koeppel Nissan
07.2012 - 10.2014
- Meet with customers to identify required maintenance and offer advice on repairs.
- Followed up with customers on repairs to ensure total customer satisfaction.
- Assisted with management of employees and day-to-day operations.
- Oversaw service drive and assisted team members on the floor while servicing customers.
- Contributed to training and development of service department associates.
Skills
- CDK
- Reynolds & Reynolds Ignite
- Dealer Track
- Text 2 Drive
- XTime
- My Karma
- Podium
- TSD
- Rapid Recon
Timeline
Service Director
Audi Brooklyn NY
04.2024 - Current
Service Manager
Habberstad BMW of Bay Shore NY
03.2023 - 12.2023
Service Director
BMW Of Oyster Bay
04.2021 - 01.2023
Service Manager
Koeppel Ford and Koeppel Quick Lane
06.2019 - 09.2020
Service Director
Lexus of Queens
08.2017 - 08.2018
Service Manager
Koeppel Mazda
10.2014 - 08.2017
Assistant Service Manager
Koeppel Nissan
07.2012 - 10.2014
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