Jordan Balisy
La Crescenta,CA
Summary
Results-oriented automotive service leader with extensive experience spanning Parts & Service management, service management, service advising, shop operations, automotive repair, technician leadership, and customer relationship management. Proven ability to oversee dealership service operations, lead and develop employees, manage technician productivity, support sales and profitability objectives, and maintain strong customer satisfaction. Hands-on automotive background combined with dealership management experience provides a strong understanding of both the technical and business sides of automotive service. Recognized for sound decision-making, problem-solving, attention to detail, employee development, and a strong commitment to customer satisfaction and operational excellence.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Parts & Service Director
1ST NISSAN SIMI VALLEY
11.2023 - Current
- Helped direct parts and service operations at Nissan dealership.
- Monitored department processes and improved workflow across parts and service.
- Tracked parts inventory, placed orders, and provided counter support.
- Helped with parts and service tasks at Nissan dealership.
- Assisted with service drive scheduling, repair orders, and customer communication.
- Handled customer concerns and resolved service department issues.
- Trained staff on dealership systems, procedures, and Nissan service policies.
- Reviewed monthly financial reports to assess profitability for each department.
- Identified cost-saving opportunities in parts and service departments.
- Kept vendor relationships strong to support timely delivery of parts orders.
- Tracked manufacturer warranties to support proper reimbursement.
- Created policies, procedures, and job descriptions for all shop positions.
- Supported service advisors, technicians, and parts staff to keep shop work moving smoothly.
- Completed regular shop inspections to maintain cleanliness standards.
- Followed safety regulations throughout shop environment.
Service Manager
AUTONATION HYUNDAI
03.2023 - 05.2023
- Managed overall service department operations, including personnel, marketing, customer relations, and profitability.
- Supervised technicians, service advisors, valet/porters, and other service staff to support smooth daily operations.
- Coached, trained, motivated, developed, and recognized employees to strengthen department performance and professional growth.
- Tracked technician productivity and partnered with shop foreman to keep vehicle repairs accurate and delivery timelines on schedule.
- Maintained CSI results at or above national averages and followed up on customer concerns to strengthen customer satisfaction and loyalty.
- Projected sales, gross profits, and expenses while supporting department financial goals.
- Partnered with parts manager to improve turnaround time for parts needed in internal repair work.
- Trained service department employees on manufacturer and dealership procedures, customer-service expectations, and operational standards.
- Developed customer-relations practices to improve loyalty and service retention.
- Worked with outside vendors and dealership management to address operational needs.
- Reviewed department information, evaluated options, and made timely decisions to resolve customer and operational issues.
Assistant Service Manager
AUTONATION CDJR
12.2020 - 03.2023
- Managed service personnel and prioritized daily tasks to uphold quality and performance standards.
- Supervised subordinate staff and supported efficient service delivery aligned with company policies.
- Set clear performance expectations and provided coaching, training, and mentoring to develop employees.
- Held employees accountable for results, service quality, procedures, and company standards.
- Maintained employee awareness of government regulations, company policies, departmental procedures, and automotive best practices.
- Applied company best practices and AutoNation standards to provide consistent customer experience.
- Coordinated service and sales porter activities and assigned daily tasks to fulfill operational requirements.
- Assisted service manager with daily service department operations and staff coordination.
- Processed repair order records and supported accurate, efficient department workflow.
- Identified and communicated daily operational issues to management, facilitating timely resolutions.
Service Consultant
KEYES HYUNDAI
Van Nuys, CA
07.2019 - 11.2020
- Consulted with customers to understand vehicle concerns, recommend suitable repairs and maintenance, and set realistic service expectations.
- Recommended services, parts, and accessories while explaining repair requirements.
- Prepared repair estimates, communicated costs and completion times, and obtained customer approval.
- Tracked repair progress and updated customers on changes in status.
- Managed appointment confirmations and completed post-repair customer follow-up.
- Assisted customers as the main point of contact for automotive service and repair needs.
- Inspected vehicles and reviewed service history to verify customer repair needs.
- Checked completed vehicles before delivery to verify requested services and repairs were completed correctly.
- Processed new and used vehicle warranty repairs according to manufacturer guidelines.
- Built customer relationships through professional communication, transparency, and consistent follow-through.
Lead Mechanic | Service Advisor
COVINA AUTO BODY
Covina, CA
01.2016 - 07.2019
- Provided repair support and customer service within an independent automotive collision and repair facility.
- Reported directly to owner, efficiently repaired diverse vehicles to meet customer needs.
- Completed timing-belt replacements, engine rebuilds, oil changes, diagnostic tests, inspections, and other vehicle repairs.
- Prepared estimates, secured customer approvals, wrote detailed repair orders, ordered parts, and completed repairs.
- Assigned work and partnered with collision and repair teams to keep workflow moving efficiently.
- Informed customers on vehicle condition and repair status, enhancing transparency and trust.
- Supported customer retention through scheduled maintenance guidance and proactive service.
- Stayed current on vehicle technology and automotive repair updates to maintain technical knowledge.
- Cultivated strong customer relationships, contributing to positive reviews and supporting shop profitability.
Conductor, On Call
BURLINGTON NORTHERN SANTA FE RAILROAD
Gillette, WY
01.2014 - 01.2016
- Ensured safe movement of freight trains in complex, highly regulated operating environment.
- Demonstrated strong organization, attention to detail, safety awareness, and decisive judgment in demanding conditions.
- Managed hazardous materials in compliance with safety regulations and established procedures.
- Maintained accurate certifications and departure documentation required before train release.
Lead Mechanic | Shop Foreman
HENDRICKSON AUTOMOTIVE
Covina, CA
01.2008 - 01.2016
- Provided automotive maintenance and repair support with focus on classic and vintage vehicle restoration.
- Guided customers through restoration projects by providing clear technical explanations, enhancing their understanding and engagement.
- Delivered careful service on vehicles with repair costs of up to $100,000.
- Researched individual vehicles to support accurate restoration and custom modification work.
- Developed accurate cost estimates for vehicle repair services, ensuring transparency in labor and material costs.
- Cultivated strong customer relationships by prioritizing communication and addressing the personal significance of their vehicles.
Education
Associate of Science - Fire Technology
Glendale City College
Glendale, CAAutomotive Technology
Citrus Community College
Covina, CAAssociate of Science - Fire Science
Verdugo Fire Academy / Glendale Fire Department
Glendale, CASkills
- Service operations
- Service department management
- Service coordination
- Technician productivity
- Department profitability
- Sales forecasting
- Customer retention
- Service advisor coaching
- Automotive diagnostics
- Warranty administration
- Repair order management
- Process improvement
- Quality assurance
- Safety compliance and regulations
- Vendor management relations
- Team leadership and development
- Relationship management
- Mitchell
- Identifix
- Reynolds
- CDK
- X-Time
- All data
Certification
- Automotive Air Conditioning Certification, Certified Smog Technician, Nissan Parts and Service Director Certification, Hyundai Service Manager Certification, CDJR Service Advisor Certification
Timeline
Parts & Service Director
1ST NISSAN SIMI VALLEY
11.2023 - Current
Service Manager
AUTONATION HYUNDAI
03.2023 - 05.2023
Assistant Service Manager
AUTONATION CDJR
12.2020 - 03.2023
Service Consultant
KEYES HYUNDAI
07.2019 - 11.2020
Lead Mechanic | Service Advisor
COVINA AUTO BODY
01.2016 - 07.2019
Conductor, On Call
BURLINGTON NORTHERN SANTA FE RAILROAD
01.2014 - 01.2016
Lead Mechanic | Shop Foreman
HENDRICKSON AUTOMOTIVE
01.2008 - 01.2016
Associate of Science - Fire Technology
Glendale City College
Automotive Technology
Citrus Community College
Associate of Science - Fire Science
Verdugo Fire Academy / Glendale Fire Department