Summary
Overview
Work History
Education
Skills
Timeline
Adam Gonzales

Adam Gonzales

Albuquerque,NM

Summary

Experienced Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

28
28
years of professional experience

Work History

Store Manager

Wal-Mart Supercenter #3423
Santa Fe, NM
06.2018 - 06.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Motivated and managed 300 plus employees.
  • Optimized store displays and appearance via strategic merchandising.
  • Resolved customer service issues promptly.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Co Manager

Walmart Supercenter #835
Albuquerque, New Mexico
07.2016 - 06.2018
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised and motivated 300 staff employees.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Store Manager

Walmart Supercenter #824
Albuquerque , NM
04.2012 - 07.2016
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Assistants.

Co Manager

Walmart Supercenter #850
Albuquerque, NM
08.2004 - 04.2012
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised and motivated 300 staff employees.
  • Enhanced supervisory and leadership abilities by working closely with mentoring assistant managers.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Assistant Store Manager Trainer

Wal-Mart Supercenter #1397
Albuquerque, NM
03.2003 - 08.2004
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.

Assistant Store Manager

Wal-Mart Supercenter #831, #2652, #1414
Albuquerque, Grants, Belen, NM
02.1999 - 03.2003
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Store Planner

Wal-Mart Supercenter #1357
Silver City, NM
05.1997 - 02.1999
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained newly hired sales team in upselling techniques.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Established relationships with local vendors, health department,and city health officials, to stay in compliance with city and state regulations.

Support Manager

Walmart Supercenter #1357
Silver City, NM
04.1994 - 05.1997
  • Monitored employee and customer interactions to assess quality of service.
  • Prepared employee schedules for maximum coverage during key hours.
  • Coached employees through day-to-day work and complex problems.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.

Cart Attendant

Wal-Mart Supercenter #1357
Silver City, NM
06.1993 - 04.1994
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
  • Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
  • Removed broken and unserviceable carts from inventory for repair.
  • Gathered and consolidated carts, freeing up additional cart return spaces.

Education

High School Diploma -

Silver City High School , Silver City, NM
05.1993

Skills

  • Relationship building and management
  • Inventory management
  • Team leadership and coaching
  • Maximizing Profitability
  • Training and mentoring
  • Team Building
  • Strategic thinker
  • Merchandising
  • Vendor management
  • Operations

Timeline

Store Manager - Wal-Mart Supercenter #3423
06.2018 - 06.2021
Co Manager - Walmart Supercenter #835
07.2016 - 06.2018
Store Manager - Walmart Supercenter #824
04.2012 - 07.2016
Co Manager - Walmart Supercenter #850
08.2004 - 04.2012
Assistant Store Manager Trainer - Wal-Mart Supercenter #1397
03.2003 - 08.2004
Assistant Store Manager - Wal-Mart Supercenter #831, #2652, #1414
02.1999 - 03.2003
Store Planner - Wal-Mart Supercenter #1357
05.1997 - 02.1999
Support Manager - Walmart Supercenter #1357
04.1994 - 05.1997
Cart Attendant - Wal-Mart Supercenter #1357
06.1993 - 04.1994
Silver City High School - High School Diploma,

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Adam Gonzales