ADAM GRIMES
Lynn,Indiana
Summary
Led teams in comprehensive tool and equipment understanding.,Achieved successful diagnosis and resolution of intricate repair challenges.,Executed preventative maintenance initiatives to optimize equipment performance.,Managed customer service and maintenance documentation to streamline operations.,Acknowledged by colleagues for efficiency; supported team success.,Promoted reliability through exceptional communication and time management capabilities.,Cultivated a detail-oriented approach to leverage analytical skills in problem-solving.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Midwest Operations Manager
Maxiforce
Anderson, IN
01.2024 - Current
- Streamlined daily operations to improve workflow efficiency across teams.
- Assisted in implementing process improvements that lowered operational costs and enhanced productivity.
- Facilitated training programs for staff to promote skill development and performance excellence.
- Created key performance indicators to assess operational efficiency and foster accountability.
- Guided team in adopting new inventory management systems to enhance stock level accuracy.
- Motivated employees to assume ownership of their roles, leading to heightened accountability and improved performance outcomes.
- Conducted regular performance evaluations to identify improvement areas and formulate action plans.
- Oversaw inventory and supply chain operations to ensure timely and precise delivery of goods and services.
- Supported the hiring, onboarding, and training of new employees to meet business needs.
- Cultivated relationships with external vendors and suppliers to ensure seamless operations.
- Improved customer satisfaction by setting up clear communication channels and promptly addressing concerns.
- Fostered effective communication among unit staff and organizational leadership to minimize miscommunication and missed deadlines.
- Built strong vendor relationships resulting in favorable pricing and enhanced service quality.
- Coached team members to sustain high productivity and meet performance metrics.
B2C sales supervisor
Reliance Power Parts
Lynn, Indiana
10.2021 - 01.2024
- Ensured that all parts used during repairs were properly handled and accounted for according to company policies.
- Adhered strictly to all applicable industry regulations related to product warranties and returns processing.
- Communicated effectively with customers, colleagues, and management in both verbal and written formats.
- Analyzed root cause data from returned products in order to improve future designs or processes.
- Implemented effective strategies for managing customer expectations throughout the repair process.
- Documented all service activities according to established procedures.
- Utilized advanced problem solving techniques to diagnose and resolve customer concerns quickly and efficiently.
- Provided timely feedback to customers regarding repair status updates.
- Identified areas where process improvements could be made in order to reduce turnaround time on warranties.
- Established strong working relationships with internal teams such as sales staff, engineering teams.
Operations Manager
Reliance Power Parts
Lynn, Indiana
06.2015 - 10.2021
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Developed and maintained relationships with customers and vendors for successful project completion.
- Ensured effective communication among staff members by providing training when necessary.
- Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations.
- Tracked company inventories and ordered new products to replenish equipment levels.
- Conducted regular walkthroughs and inspections of company facilities to verify adherence to safety standards.
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
Production Manager
Reliance Power Parts
Lynn, Indiana
05.2012 - 05.2015
- Trained staff on safety procedures, quality standards, and equipment operation.
- Monitored plan and incoming work, re-prioritizing to meet changing priorities and deadlines.
- Developed and implemented production schedules to ensure timely completion of projects.
- Maintained production records, coordinating receipt and delivery of goods and materials.
- Developed innovative solutions to complex problems encountered during daily operations.
- Enforced safety regulations to promote accident-free workplace.
- Scheduled and coordinated the delivery of materials to production lines.
- Increased production and assets capacity, minimizing costs and maintaining quality standards.
- Managed operations and coordinated logistical processes, driving quality of goods produced.
- Created and maintained detailed production reports.
- Negotiated contracts with vendors for supplies, equipment, and services necessary for production operations.
- Hired, train, evaluate, and discharge staff and resolved personnel grievances.
Returns Supervisor
Reliance Power Parts
Lynn, Indiana
04.2010 - 05.2012
- Monitored inventory levels for returned items.
- Investigated root causes of defective products or services that were returned.
- Managed daily operations of the Returns Department including staffing, scheduling, budgeting.
- Performed quality assurance checks on returned merchandise before restocking it in inventory.
- Created reports summarizing returned items by category, region, time period.
- Established guidelines for determining which products can be accepted for return or exchange.
- Maintained accurate records of all returns transactions.
- Coordinated with other departments to ensure smooth flow of information regarding returns.
- Distributed returned items to appropriate locations depending on product value and condition.
- Inspected return merchandise, checking for quality and condition of product to determine return category.
- Operated motorized and non-motorized equipment to stage and move products safely in warehouse.
- Authorized payments and merchandise returns.
- Enforced safety, health, and security rules.
Warehouse Worker
Howard Enterprises
Lynn, Indiana
07.2007 - 04.2010
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Operated manual pallet jack to move products throughout warehouse.
- Packed orders in accordance with customer specifications.
- Sorted and placed materials or items on racks and shelves according to organizational standards.
- Assisted other departments when needed to complete tasks in a timely fashion.
- Organized warehouse space by rearranging items, storing materials, and marking locations.
- Assisted with stocking shelves and organizing warehouse.
- Assembled and disassembled pallets of merchandise for storage.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
- Utilized barcode scanning technology to track product movement throughout the warehouse.
- Operated manual or electric powered lift truck and forklift safely to move, locate, relocate, stack, load, unload, pick and count merchandise.
- Loaded and unloaded freight with a forklift in a safe and efficient manner.
- Checked products for accuracy against paperwork, damage, or signs of infestation.
- Utilized RF scanners and data entry systems for accurate tracking of product movements.
- Operated forklift truck safely within tight spaces while stacking items onto shelves or racks.
Education
Business Management
Ivy Tech Community College
Richmond, INHigh School Diploma -
Randolph Southern Jr/sr High School
Lynn, IN06.2007
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff management
- Inventory management
- Management
- Operations oversight
- Employee motivation
- Customer relationship management
- Client relationships
- Strategic planning
- Customer relationship management (CRM)
- Logistics management
- Retail operations management
ADDITIONAL INFORMATION
- I have experiance traveling inside and outside the United States for work. I have headed multiple closures and moving of warehouses.
- I was the lead on the safety team for 5 years and took great pride in that.
- I am a people person with a great attitude to motivate and get the job done.
- I have a plethora of experience in a wide variety jobs. I am a company man and I will do what needs done to make things run smoothly and efficiently.
Certification
First aid
Stand up tow motor
Sit down tow motor
Heat stroke prevention
Timeline
Midwest Operations Manager
Maxiforce
01.2024 - Current
B2C sales supervisor
Reliance Power Parts
10.2021 - 01.2024
Operations Manager
Reliance Power Parts
06.2015 - 10.2021
Production Manager
Reliance Power Parts
05.2012 - 05.2015
Returns Supervisor
Reliance Power Parts
04.2010 - 05.2012
Warehouse Worker
Howard Enterprises
07.2007 - 04.2010
Business Management
Ivy Tech Community College
High School Diploma -
Randolph Southern Jr/sr High School