Adam Guillen
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
Field Account Representative
Grainger Industrial Supply
06.2021 - Current
- Negotiated favorable contract terms with clients to secure profitable deals while maintaining strong business relationships.
- Coordinated with internal resources to resolve client issues promptly and professionally, ensuring the highest level of customer satisfaction.
- Exceeded revenue targets through diligent prospecting and lead generation efforts, securing high-value client accounts.
- Provided exceptional support to clients by addressing concerns, troubleshooting issues, and offering customized solutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained responsibility for 103 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Mentored junior team members on best practices for account management and relationship building, fostering a collaborative work environment.
On-Site Service Specialist
Grainger Industrial Supply
06.2014 - 06.2021
- Reduced response times by optimizing scheduling procedures based on urgency levels and geographic locations of clients'' sites.
- Increased efficiency within the team by implementing new protocols for troubleshooting common issues.
- Established strong relationships with clients through clear communication and consistent follow-up after service visits.
- Analyzed inventory data to identify and address stock discrepancies.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Education
Bachelor of Science - Computer Science
University of Phoenix
10.2026
Skills
- Goal-Oriented
- CRM proficiency
- Territory Management
- Technical aptitude
- Project Management
- Pipeline Management
- Stock management
- Contract Negotiation
- Sales Presentations
- Technical understanding
- Business relationships
- Business Development
Timeline
Field Account Representative
Grainger Industrial Supply
06.2021 - Current
On-Site Service Specialist
Grainger Industrial Supply
06.2014 - 06.2021
Bachelor of Science - Computer Science
University of Phoenix