Brittany Pilallis
Palm City
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
16
16
years of professional experience
Work History
Field Account Representative
Grainger Industrial Supply
01.2021 - Current
- Identified customer accounts opportunities, negotiate and increased sales; managed customer account needs and cost requirements.
- Creates a territory plan that optimizes call routes, maximizes time in the field that ensures a sales plan that meets performance targets.
- Demonstrated a commitment to excellent customer service by responding promptly to inquiries.
- Participated in industry-related conferences and seminars.
- Collaborated with other departments such as customer service or finance in relation to all customer account needs.
- Negotiated pricing contracts with customers to increase revenue.
- Managed multiple tasks while meeting tight deadlines set by management.
- Identified new business opportunities through market analysis and research.
- Conducted training sessions for customers on the use of products.
- Participated in team meetings to discuss updates on current projects or initiatives.
- Maintained detailed records of all account activities such as quotes, orders, invoices, payments in CRM/Salesforce.
- Generated reports outlining customer interactions, sales performance, and other pertinent data.
- Meet and exceeded sales target for growth in assigned areas.
Boutique Manager
Simply Simpson Boutique
05.2020 - 01.2021
- Own all operational functions within the Boutique, including Inventory Control, Shipping and Receiving, Facilities Management, and Compliance
- Motivate and inspire the team to achieve productivity and sales
- Recruiting and training all personnel
- Managing all shifts and procedures and making sure staff members follow those procedures
- Assist in building the customer base and growing the business
- Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork.
Customer Care Manager
Pulte Homes
03.2018 - 05.2020
- Conduct in-person homeowner assessments on an as needed basis
- Determine if corrective work order is needed
- Lead root-cause analysis
- Manage trades to completion of service requests to customers' satisfaction
- Perform minor service related tasks (e.g., adjustments, repairs), as requested
- Establish and maintain positive customer relationships
- Determine trade accountability for back charges and P.O.'s
- Authorize payment for work performed up to approval limits
- Follow applicable legal protocol and process necessary workflow.
Outside Sales Representative
Allied Building Products
02.2017 - 03.2018
- Establish new business opportunities with potential customers through cold calling, telemarketing, provided leads, networking and client/associate referrals
- Work to establish add-on business with existing customers
- Maintain an organized and easily accessible filing system (sales leads, prospective business, new business activity, add-on business activity, forecasting, quota details, etc.)
- Achieve monthly and yearly quota requirements
- Maintain up-to-date knowledge base of entire product lines
- Attend industry and product related training programs, conferences, seminars and educational forums
- Work closely with inside sales consultants to assure customer satisfaction and business accountability
- Assist branch manager in developing new business ideas and accompanying marketing materials to achieve sales objectives
- Work to build long term relationships with customer base.
Manufacturing Sales Representative
Euclid Chemical Company
05.2016 - 02.2017
- Responsible for generating new business with current clients
- Building, maintaining and enhancing relationships with current clients
- Meet and exceed monthly revenue quotas
- Sales proposal development and presentation
- Presenting products and services with sufficient knowledge and understanding
- Conduct product demos to assist in selling/marketing of products
- Access product/technical information to support customers' application requirements
- Maintain effective communication with sales manager on strategies and opportunities in marketplace.
Territory Sales Representative
Grainger Industrial Supply
06.2014 - 05.2016
- Responsible for maximizing and growing revenue and profits within the assigned geography by selling to existing customers and acquiring new business
- Creating and executing a territory sales plan that exceeds stated revenue and profit targets
- Conducting cold calls to acquire new customers in assigned sales territory
- Building long-term, productive, and mutually beneficial relationships with customers
- Identifying and executing local marketing activities to enhance local presence and grow sales.
Account Manager, Small Store
Coca-Cola Refreshments
05.2012 - 06.2014
- Responsible for the execution of all sales priorities and initiatives
- Responsible for identifying and developing core talent
- Coached and developed the team of direct reports while ensuring a culture of learning and development existed
- Was accountable for selling in adherence to Calendar Marketing Agreements
- Provided feedback to the National Customer Teams
- Drove collaboration between supply chain and field sales execution including sales / delivery route planning
- Executed and fulfilled all channel, package, and pricing plans
- Provided a feedback loop to the Director of Sales on Marketplace Conditions (including but not limited to competition, channel plans, pricing, architecture).
Liability Claims Representative II
Enterprise Leasing Company d/b/a Enterprise Rent-A-Car
03.2010 - 05.2012
- Processed liability claims for property damage and bodily injury
- Investigates automobile accidents and product defect allegations
- Successfully negotiated settlement of claims with claimants and attorneys
- Oriented new hires to department.
Assistant Branch Manager
Enterprise Leasing Company d/b/a Enterprise Rent-A-Car
08.2008 - 03.2010
- Delivered superior customer service
- Contributed effectively to the increase of fleet size (204 average cars in fleet/14% Fleet Growth)
- Generated revenue through insurance package sales and up-selling customers
- Developed new accounts through networking and marketing
- Maintained current account relationships
- Effectively communicated with customers and other employees
- Solved customer problems and branch issues.
Education
Bachelor of Science - Advertising
University of North Florida
Jacksonville, FL05-2007
Skills
- Territory Management
- CRM/Salesforce proficiency
- Goal-Oriented
- Sales Reporting
- Project Management
- Sales Development
- Business Development
- Sales Training
- Trade Shows
- Sales cycle
- Pipeline Management
- Sales Forecasts
- Closing opportunities
- Revenue Generation
Education and Training
OSHA 10 Certified
Timeline
Field Account Representative
Grainger Industrial Supply
01.2021 - Current
Boutique Manager
Simply Simpson Boutique
05.2020 - 01.2021
Customer Care Manager
Pulte Homes
03.2018 - 05.2020
Outside Sales Representative
Allied Building Products
02.2017 - 03.2018
Manufacturing Sales Representative
Euclid Chemical Company
05.2016 - 02.2017
Territory Sales Representative
Grainger Industrial Supply
06.2014 - 05.2016
Account Manager, Small Store
Coca-Cola Refreshments
05.2012 - 06.2014
Liability Claims Representative II
Enterprise Leasing Company d/b/a Enterprise Rent-A-Car
03.2010 - 05.2012
Assistant Branch Manager
Enterprise Leasing Company d/b/a Enterprise Rent-A-Car
08.2008 - 03.2010
Bachelor of Science - Advertising
University of North Florida
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