Summary
Overview
Work History
Education
Skills
Timeline
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FREDER KELLY

Miami

Summary

Dynamic Field Account Representative with a proven track record at Grainger, excelling in territory management and client relations. Achieved consistent revenue growth through innovative, solutions-driven campaigns and exceptional customer support. Goal-oriented and skilled in planning, I effectively address client needs while promoting brand awareness and safety practices.

Overview

18
18
years of professional experience

Work History

Field Account Representative

GRAINGER
08.2018 - Current
  • Assisted in the planning and execution of trade shows and promotional events that generated leads and increased brand awareness within target markets.
  • Created custom solutions-driven campaigns to meet client needs across multiple media platforms.
  • Provided exceptional support to clients by addressing concerns, troubleshooting issues, and offering customized solutions.
  • Managed a portfolio of key accounts, consistently meeting or exceeding quarterly revenue goals through proactive outreach efforts.

ON SITE SERVICE REPRESENTATIVE

Grainger
09.2011 - 08.2018
  • Improved customer satisfaction by promptly addressing and resolving on-site service issues.
  • Served as a reliable point of contact for customers, consistently exceeding expectations in responsiveness and professionalism.
  • Promoted safe work practices among team members, adhering strictly to safety regulations and guidelines while onsite.
  • Conducted thorough assessments of site requirements, providing tailored recommendations based on unique situations.

Sales Associate

Grainger
08.2007 - 09.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

HIALEAH-MIAMI LAKES
Hialeah, FL

Skills

  • Goal oriented
  • Keepstock Knowledge
  • Territory management
  • Planning Calendar efficiency

Timeline

Field Account Representative

GRAINGER
08.2018 - Current

ON SITE SERVICE REPRESENTATIVE

Grainger
09.2011 - 08.2018

Sales Associate

Grainger
08.2007 - 09.2011

HIALEAH-MIAMI LAKES

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FREDER KELLY