Adam Hamilton
Schenevus,NY
Summary
Results-driven Patient Financial Services Director known for exceptional productivity and efficiency in task completion. Specialize in healthcare revenue cycle management, patient advocacy, and financial policy development. Excel in communication, leadership, and problem-solving to navigate complex financial landscapes and improve organizational performance. Committed to delivering high-quality financial services that enhance patient satisfaction and operational success.
Overview
21
21
years of professional experience
Work History
Director of Patient Financial Services
Optum
01.2022 - Current
- Responsible for the overseeing of hospital and professional collections for 5 hospitals including 3 critical access facilities and a 1 nursing home
- Responsible for providing leadership in achieving a high level of quality and efficiency in managing the organization’s accounts receivable, as well as the employees within the department
- Oversee development, modification, implementation and monitoring of policies and processes, and continually seek ways to streamline and automate activities to maximize the effectiveness of the department
- Oversite of 80 direct and indirect employees
- Responsible for reporting KPIs, SLAs and A\R status to leadership as well as client on a ongoing bases.
Network Manager of Patient Accounts
Optum
01.2021 - 01.2022
- Responsible for the overseeing of hospital billing for 5 hospitals including 3 critical access facilities and a 1 nursing home
- Responsible for providing leadership in achieving a high level of quality and efficiency in managing the organization’s Accounts Receivable, as well as the employees within the department
- Oversee development, modification, implementation and monitoring of policies and processes, and continually seek ways to streamline and automate activities to maximize the effectiveness of the department
- Supervises assigned staff including interviewing, selecting, training, motivating, evaluating, counseling, disciplining, and terminating.
Network Manager of Patient Accounts
Bassett Healthcare Network
01.2018 - 01.2021
- Responsible for the overseeing of hospital billing for 5 hospitals including 3 critical access facilities and a 1 nursing home
- Responsible for providing leadership in achieving a high level of quality and efficiency in managing the organization’s Accounts Receivable, as well as the employees within the department
- Oversee development, modification, implementation and monitoring of policies and processes, and continually seek ways to streamline and automate activities to maximize the effectiveness of the department
- Supervises assigned staff including interviewing, selecting, training, motivating, evaluating, counseling, disciplining, and terminating.
Director of Patient Accounts
A.O. Fox Memorial Hospital
01.2010 - 01.2018
- Responsible for the overseeing of hospital billing for 1 hospital and 1 nursing home
- Responsible for the overseeing of hospital registration
- Responsible for providing leadership in achieving a high level of quality and efficiency in managing the organization’s Accounts Receivable, as well as the employees within the department
- Oversee development, modification, implementation and monitoring of policies and processes, and continually seek ways to streamline and automate activities to maximize the effectiveness of the department
- Supervises assigned staff including interviewing, selecting, training, motivating, evaluating, counseling, disciplining, and terminating.
Business Office Manager
A.O. Fox Memorial Hospital
01.2007 - 01.2010
- Direct Supervision of day-to-day operations of Business office and billing staff.
Fiscal Systems Coordinator
A.O. Fox Memorial Hospital
01.2004 - 01.2007
- Responsible for maintaining electronic billing systems
- Team Leader for billing staff.
Education
Associate’s in business administration -
Suny Cobleskill University
Skills
- Microsoft Applications
- Epic Hospital Billing
- Customer Service
- Conflict Resolution
- Verbal and Written Communication
- Claims Processing
- Prioritizing and Planning
- Decision-Making
- Business Relationship Management
- Financial Resource Management
- Revenue Cycle Management
- Project Management
- Healthcare Billing and Collections
- Route Cause Analysis
- Critical Thinking
- Operational Reporting
- Excels in team leadership
- Time Management
- Insurance Negotiation
- Claims Management
- Billing cycle performance
- Staff Recruitment and Hiring
- Multitasking
- Daily Operations Management
- Hospital Reimbursement
Timeline
Director of Patient Financial Services
Optum
01.2022 - Current
Network Manager of Patient Accounts
Optum
01.2021 - 01.2022
Network Manager of Patient Accounts
Bassett Healthcare Network
01.2018 - 01.2021
Director of Patient Accounts
A.O. Fox Memorial Hospital
01.2010 - 01.2018
Business Office Manager
A.O. Fox Memorial Hospital
01.2007 - 01.2010
Fiscal Systems Coordinator
A.O. Fox Memorial Hospital
01.2004 - 01.2007
Associate’s in business administration -
Suny Cobleskill University