Adam Havens
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
StormWind Studios
03.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Car Salesperson
Bell Honda
02.2018 - 02.2020
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Customer Service Representative
Ring
11.2017 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Mayer Jr/Sr High
Mayer, AZ05.2009
Skills
- Report Creation
- Account Management
- Microsoft Word
- Order Fulfillment
- Data Entry
Timeline
Customer Service Representative
StormWind Studios
03.2020 - Current
Car Salesperson
Bell Honda
02.2018 - 02.2020
Customer Service Representative
Ring
11.2017 - 02.2018
High School Diploma -
Mayer Jr/Sr High