Adam Heintzelman
Grandview,Missouri
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2025
2025
years of professional experience
Work History
Server
TGI Fridays
Allentown, PA
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Improved dining experience by providing prompt, attentive service to guests.
Server, Food Runner, Expediter
Foundation Tavern at Shepherd Hills Golf Club
Allentown, PA
12.2023 - 11.2024
- I have off and on close to two decades of experience in high volume restaurants, open availability, & a Strong desire to make both the restaurant & myself as much money as possible.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Tapas On Main
Bethlehem, PA
12.2020 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Bethlehem Brew Works
Bethlehem, PA
10.2003 - 01.2005
Education
Parkland High School
Allentown, PA05.1995
Skills
I have almost two decades of FOH (primarily serving) experience in high volume restaurants, with a focus on guest satisfaction, teamwork & upselling
I have open availability & a strong desire to make both the restaurant & myself as much money as possible, while providing the best possible experience for our guests
Timeline
Server, Food Runner, Expediter
Foundation Tavern at Shepherd Hills Golf Club
12.2023 - 11.2024
Server
Tapas On Main
12.2020 - 12.2023
Server
Bethlehem Brew Works
10.2003 - 01.2005
Server
TGI Fridays
Parkland High School