Adam Hopkins
Cortland,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned Customer Associate with years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
25
25
years of professional experience
Work History
Associate
Walmart
12.2022 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Implemented data-driven decision-making strategies, improving overall business performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Millwright
Grain Elevator Erection and Repair
04.2003 - 10.2019
- Assembled machines and bolted, welded or riveted components to foundation or other structures using hand tools and power tools
- Repaired and lubricated machines and equipment and assembled and installed equipment using hand tools and power tools
- Maintained clean and environmentally safe work area
- Read diagrams and schematic drawings to determine work procedures
- Inspected operating safety devices for proper functionality after repairs, installations, modifications and installations
- Signaled crane operator to lower basic assembly units to bedplate and aligned unit to centerline
- Dismantled machines, categorized parts by carefully documenting components and moved equipment into storage
- Observed required safety measures when using tools like blow torches, wrenches and forklifts to maintain high safety standards
- Moved machinery and equipment weighing over [Number] pounds using hoists, dollies, rollers and trucks
- Connected power units to machines and steam piping to equipment, testing units to evaluate subsequent mechanical operation
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
U.S. Army
U.S. Army
05.1999 - 04.2003
- Evaluated inventory levels to keep appropriate supply counts on hand at all times
- Led and managed projects to support logistics efforts and plans
- Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved operations by working with team members and customers to find workable solutions.
Education
Some College (No Degree) - Cyber Security
Bellevue University
Bellevue, NESkills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Workplace Safety
- Decision-Making
- Courteous and Professional
- Oral communication
- Work Planning and Prioritization
- MS Office
- Data Entry
- Customer service orientation
Timeline
Associate
Walmart
12.2022 - Current
Millwright
Grain Elevator Erection and Repair
04.2003 - 10.2019
U.S. Army
U.S. Army
05.1999 - 04.2003
Some College (No Degree) - Cyber Security
Bellevue University