Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Adam Horton

Baton Rouge,LA

Summary

Dynamic and customer-focused server with extensive experience at Newk's Eatery, excelling in order delivery practices and effective customer upselling. Recognized for maintaining high food safety standards and fostering strong relationships with patrons, resulting in increased referrals and a positive dining experience. Committed to delivering exceptional service and team support.

Overview

4
4
years of professional experience

Work History

Server

Newk's Eatery
11.2024 - Current
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected dishes and utensils for cleanliness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Southfin Southern Poke
02.2024 - 11.2024
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Games Attendant

Main Event
04.2023 - 02.2024
  • Encouraged sales and made recommendations to guests to increase participation in attractions.
  • Explained and demonstrated games and attractions to assist guests.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Answered guest questions to provide fun game experience.
  • Completed pre-opening preparations by stocking prizes and supplies.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Maintained prize displays and provided daily inventory count of merchandise for each game.
  • Communicated with vendors to obtain inventory items and prizes for games.
  • Monitored rules and regulations for each different game and attraction.

Crew Member

McDonald's
05.2021 - 02.2022
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Became familiar with products to answer questions and make suggestions.
  • Took orders, prepared meals, and collected payments.

Education

Scotlandville Magnet High School
Baton Rouge, LA

Skills

  • Table resetting
  • Hostess support
  • Food inspection
  • Order delivery practices
  • Team member support
  • Beverage preparation
  • Food safety practices
  • Food safety
  • Table setting knowledge
  • Front-of-house display creation
  • Effective customer upselling
  • Food safety oversight

Languages

English
Native or Bilingual

Timeline

Server

Newk's Eatery
11.2024 - Current

Server

Southfin Southern Poke
02.2024 - 11.2024

Games Attendant

Main Event
04.2023 - 02.2024

Crew Member

McDonald's
05.2021 - 02.2022

Scotlandville Magnet High School

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Adam Horton