| Quality Assurance Manager Proven success conducting and leading public safety operations; background includes managing staff, training the next generation of firefighters/paramedics, and building safety-based cultures in medical organizations. Highly skilled at identifying and limiting exposure to potential risks, investigating incidents, tracking records for compliance purposes, and drafting policies to protect employees in the workplace with a superior success rate.
Overview
27
27
years of professional experience
9
9
Certifications
Work History
Quality Assurance Manager
Stylecraft Builders
Bryan, TX
01.2021 - Current
Review building plans and building code to ensure new construction homes are being built properly
Verify installation of all components from each contractor are installed properly
Work with trade supervisors and managers to train subordinates to perform work safely and properly
Worked with up to one dozen trade partners to ensure properly installation of components (plumbing, electrical, heating and air conditioning and ventilation, framing, and more)
Collaborated to improve the inspection report process; to make it flow and more user-friendly to establish a use to the constructions team and the trade partners.
Firefighter Paramedic
CHANNAHON FIRE PROTECTION DISTRICT
Channahon, IL
01.1999 - Current
Respond to hundreds of emergency calls per year; guide groups of 5-10 firefighters and paramedics at emergency incidents to remediate public safety issues
Motivate subordinates to complete training and education operations
Initiated community CPR program; taught >500 students in just three years
Interviewed and recruited many prospective volunteer members of the Fire District
Created a rehabilitation policy using observable metrics that accounted for the health and safety of firefighters at emergency scenes; zero incidents to date requiring hospitalization from an emergency scene for cardiac reasons
Coordinated the maintenance of all training and financial records, billing, payments, legal documentation, and state-required filings to ensure first-ever compliance with all state pension reporting laws
Investigated fires to determine cause and origin
Successfully completed over twenty fire investigations in four years.
Continuous Quality Improvement Coordinator
NORTHWESTERN MEDICINE CENTRAL DUPAGE HOSPITAL
Winfield, IL
01.2017 - 01.2018
Completed comprehensive reviews of thousands of patient care reports to ensure quality of care standards
Provided analysis of data to Emergency Medical Services Coordinator and Director of Emergency Medical Services; assessed progress of system education initiatives for >400 pre-hospital providers
Counselled several providers with substandard patient care to ensure appropriate remediation
Developed many initiatives to improve patient care throughout the emergency medical services system
Authored >100 evidence-based reports of post-analysis findings; compiled monthly data to guide education and increase effectiveness of pre-hospital providers, facilitating spike in multiple skills for four consecutive months
Created data collection report to track pre-hospital intubations; provided feedback that helped drive >80% increase in just over six months.
Education
Education
JOLIET JUNIOR COLLEGE
Skills
Policies & Procedures Data Analysis Staffing Risk Management Team Leadership Training & Developmentundefined
Certification
Certified Health and Safety Coordinator | Illinois State Fire Marshall Certification
Timeline
Quality Assurance Manager
Stylecraft Builders
01.2021 - Current
Continuous Quality Improvement Coordinator
NORTHWESTERN MEDICINE CENTRAL DUPAGE HOSPITAL
01.2017 - 01.2018
Firefighter Paramedic
CHANNAHON FIRE PROTECTION DISTRICT
01.1999 - Current
Education
JOLIET JUNIOR COLLEGE
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