Dynamic Restaurant Manager with a proven track record at Brinker International, and Darden Inc. Excelling in team management and customer engagement. Skilled in inventory control and cost management, I foster a positive work environment while enhancing customer satisfaction. Passionate about driving profitability and compliance, I effectively lead staff to achieve operational excellence. I can also rock out training, and build amazing teams to drive sales and bring repeat business.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Brinker Internationl, Chili's Grill & Bar
05.2022 - Current
1. Operations Management:
Coordinate daily operations:Oversee all aspects of restaurant operations, ensuring smooth and efficient service.
Manage staff:Supervise and train both front-of-house and back-of-house staff, including hiring, scheduling, and performance management.
Inventory management:Monitor stock levels, order supplies, and manage inventory to minimize waste and control costs.
Ensure quality:Maintain high standards for food quality, service, and cleanliness.
Implement policies and procedures:Enforce company policies and procedures to ensure consistency and compliance.
2. Financial Management:
Budgeting and cost control:Develop and manage budgets, track expenses, and identify opportunities to reduce costs.
Revenue management:Analyze sales data, develop strategies to increase revenue, and monitor financial performance.
Profitability:Maximize profits by optimizing pricing, controlling costs, and increasing sales.
3. Customer Service:
Customer satisfaction: Respond to customer feedback, resolve complaints, and ensure a positive dining experience.
Build relationships: Foster positive relationships with customers and the local community.
Promote the restaurant: Develop and implement marketing strategies to attract new customers and increase brand awareness.
4. Compliance and Safety:
Food safety: Ensure compliance with all health and safety regulations, including food handling, storage, and preparation.
Employee safety: Maintain a safe working environment for all employees, adhering to safety guidelines and protocols.
Regulatory compliance: Ensure compliance with all relevant local, state, and federal regulations.
5. Leadership and Development:
Team leadership:Motivate and inspire staff, foster teamwork, and create a positive work environment.
Staff training:Train new and existing staff on proper procedures, customer service, and safety regulations.
Performance management:Provide regular feedback to staff, conduct performance reviews, and address any performance issues.
Restaurant Manager
Darden Restaurants, Olive Garden
10.2011 - 04.2022
1. Operations Management:
Coordinate daily operations:Oversee all aspects of restaurant operations, ensuring smooth and efficient service.
Manage staff:Supervise and train both front-of-house and back-of-house staff, including hiring, scheduling, and performance management.
Inventory management:Monitor stock levels, order supplies, and manage inventory to minimize waste and control costs.
Ensure quality:Maintain high standards for food quality, service, and cleanliness.
Implement policies and procedures:Enforce company policies and procedures to ensure consistency and compliance.
2. Financial Management:
Budgeting and cost control:Develop and manage budgets, track expenses, and identify opportunities to reduce costs.
Revenue management:Analyze sales data, develop strategies to increase revenue, and monitor financial performance.
Profitability:Maximize profits by optimizing pricing, controlling costs, and increasing sales.
3. Customer Service:
Customer satisfaction: Respond to customer feedback, resolve complaints, and ensure a positive dining experience.
Build relationships: Foster positive relationships with customers and the local community.
Promote the restaurant: Develop and implement marketing strategies to attract new customers and increase brand awareness.
4. Compliance and Safety:
Food safety: Ensure compliance with all health and safety regulations, including food handling, storage, and preparation.
Employee safety: Maintain a safe working environment for all employees, adhering to safety guidelines and protocols.
Regulatory compliance: Ensure compliance with all relevant local, state, and federal regulations.
5. Leadership and Development:
Team leadership:Motivate and inspire staff, foster teamwork, and create a positive work environment.
Staff training:Train new and existing staff on proper procedures, customer service, and safety regulations.
Performance management:Provide regular feedback to staff, conduct performance reviews, and address any performance issues.