Annette Susanyatame-Bender
Kingman,AZ
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Home2 Suites By Hilton
Kingman, Arizona
12.2024 - Current
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed check-in and check-out processes efficiently for all guests.
- Answered phone calls promptly, providing information and assistance as needed.
- Maintained accurate records of guest information and reservations using property management system.
- Assisted in resolving guest complaints swiftly to enhance satisfaction levels.
- Processed payments and managed cash handling duties with attention to detail.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Front Desk Receptionist-Night Auditor
Quality Inn
Colchester, VT
03.2023 - 03.2024
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Verified customer credit to establish payment method for accommodations.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Input and confirmed reservations for guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
- Performed nightly audit functions such as verifying account balances are correct.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Cashier
Cumberland Farms
Burlington, VT
08.2023 - 01.2024
- Counted money in the cash drawer at the start of each shift to ensure accuracy of funds.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
- Made sure that all prices were correctly labeled on products before putting them out on the shelves.
- Greeted customers and provided them with excellent customer service.
- Processed cash, check, and credit card transactions accurately and efficiently.
- Maintained store security by monitoring customers for suspicious behavior and theft prevention.
- Stocked shelves with merchandise when necessary.
Concierge
MAPLE RIDGE MEMORY CARE
Essex Junction, VT
02.2023 - 03.2023
- Greeted customers and answered their inquiries regarding their family members, agenda for the members, and answered phone calls.
- Assisted with check-in and check-out procedures including confirming guest details and providing directions to guest rooms.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
Retail Sales Cashier
Grand Canyon Resort Corporation
Peach Springs, AZ
01.2022 - 11.2022
- Greeted customers in a friendly and courteous manner.
- Adhered to social distancing protocols and wore mask or face shield.
- Counted money in cash drawer at beginning and end of shift to ensure accuracy of funds.
- Operated cash register to process payments accurately and efficiently.
- Received payment by cash, check, credit cards, gift cards, or automatic debits.
- Issued receipts, refunds, credits, or change due to customers.
- Provided customer service support for inquiries related to products and services offered.
- Maintained cleanliness of work area during shift including checkout counter area and stockroom areas.
- Resolved customer complaints in a timely manner while maintaining company standards for quality service.
- Completed daily paperwork accurately as required by store management.
- Maintained knowledge about current sales and promotions; communicated information effectively to customers.
Zipline Guide
Grand Canyon Resort Corporation
Peach Springs, AZ
07.2021 - 09.2021
- Performed daily safety and operational inspections of zipline equipment.
- Inspected ropes course elements regularly for wear or damage.
- Maintained a safe environment by monitoring weather conditions and responding appropriately to any changes in the environment or customer behavior.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Assisted customers with zipline harnesses and helmets, ensuring proper fit and comfort.
- Ensured that all participants met the necessary physical requirements for participation in the tour activities.
- Enforced rules and regulations of recreational facilities to maintain discipline and safety.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Managed daily operations of recreational facilities.
- Provided first aid assistance as needed during emergencies or accidents onsite.
- Kept accurate records of attendance for each group tour session.
- Organized supplies for each tour including harnesses, helmets, gloves.
- Demonstrated proficiency in operating specialized equipment such as pulleys, rappelling devices, belay systems.
River Guide
Grand Canyon Resort Corporation
Peach Springs, AZ
02.2019 - 12.2020
- Provided safety instructions and equipment to tour groups before embarking on river trips.
- Inspected canoes and other watercraft for damage prior to each trip.
- Maintained accurate records of all trips including attendance, time spent, and weather conditions.
- Conducted pre-trip meetings to discuss safety procedures, rules of the river.
- Demonstrated proper rescue techniques in case of an emergency situation.
- Provided first aid treatment for minor injuries sustained by passengers during a tour.
- Educated tourists on local history and culture through storytelling and interactive activities.
- Greeted and registered visitors, issuing required identification badges or safety devices.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
Security Administrative Assistant
Grand Canyon Resort Corporation
Peach Springs, AZ
05.2016 - 09.2018
- Monitored access control systems to ensure proper authorization for all personnel entering or leaving premises.
- Maintained records of visitors, contractors, employees, vehicles and other assets.
- Created incident reports when necessary and submitted them to appropriate personnel.
- Performed administrative duties such as data entry, filing documents, answering phones.
- Composed, edited and typed complex memos and reports with job-related software.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Cash Room Clerk
Grand Canyon Resort Corporation
Peach Springs, AZ
02.2013 - 04.2016
- Received and recorded cash, checks and transfers.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Prepared and checked cashier register tills.
- Monitored inventory levels of supplies used in the cash room area and placed orders when needed.
- Resolved discrepancies between actual cash amounts and expected cash amounts in the system.
- Prepared bank deposits and reconciled accounts as necessary.
- Performed opening and closing procedures for the cash room.
- Maintained accurate records of all cash transactions and deposits.
- Counted and balanced cash drawers on a daily basis.
Skills
- Guest relations
- Front desk operations
- Payment processing
- Attention to detail
- Cash handling
- Office organization
- Word processing
- Email and telephone decorum
- Telephone etiquette
- Hospitality services
- Package and mail receipt
- Administrative skills
- Call forwarding
Certification
- Human trafficking awareness training
- Q Service employee training
- CLC Lodging Certificate
Timeline
Front Desk Receptionist
Home2 Suites By Hilton
12.2024 - Current
Cashier
Cumberland Farms
08.2023 - 01.2024
Front Desk Receptionist-Night Auditor
Quality Inn
03.2023 - 03.2024
Concierge
MAPLE RIDGE MEMORY CARE
02.2023 - 03.2023
Retail Sales Cashier
Grand Canyon Resort Corporation
01.2022 - 11.2022
Zipline Guide
Grand Canyon Resort Corporation
07.2021 - 09.2021
River Guide
Grand Canyon Resort Corporation
02.2019 - 12.2020
Security Administrative Assistant
Grand Canyon Resort Corporation
05.2016 - 09.2018
Cash Room Clerk
Grand Canyon Resort Corporation
02.2013 - 04.2016