Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Affiliations
Accomplishments
Qualifications
Timeline
Generic

Adam J. Silverman

Las Vegas

Summary

Dynamic customer service professional with extensive experience at Target, excelling in problem-solving and effective communication. Proven ability to enhance guest satisfaction through timely service, and team collaboration. Skilled in cash handling and food preparation, consistently delivering exceptional results in fast-paced environments. Committed to fostering positive guest interactions, and driving operational efficiency. Personable Service Advocate with passion for providing exceptional customer and personal service in industry. Friendly and understanding to professionally handle complaints and resolve issues. First-rate interpersonal and decision-making talents.

Overview

9
9
years of professional experience

Work History

Guest Service Advocate

Target
Las Vegas
07.2024 - Current
  • Assisted with drive-up orders, returns, and price matching to enhance customer experience.
  • Maintained goal timers for all order tasks to ensure timely service delivery.
  • Collaborated with team members to streamline service processes and boost efficiency.
  • Acquired extensive retail experience complementing strong customer service skills.
  • Trained new staff on service protocols and customer engagement strategies.
  • Monitored inquiries and complaints, delivering optimal levels of customer service.
  • Assisted customers in resolving service issues by troubleshooting technical problems.

Deliver driver

Doordash
11.2022 - 07.2024
  • I deliver in the Green Valley, Southwest, Henderson, and Spring Valley areas

Deliver Expert

Dominos
04.2019 - 11.2022
  • Delivered pizzas all around Las Vegas for different Dominos locations, developed my driving experience in that time
  • We handled cash everyday and were responsible for keeping our own “banks” which were used to give change to customers when needed.
  • Customer service was our number one priority as tips were a large part of the income, I learned to be comfortable talking to strangers.
  • I left the position due to scheduling problems when I needed to be there for my daughter.

Sandwich Artist

Subway
08.2018 - 03.2019
  • I handled the store independently for a majority of the time spent working there, as it was also shared with Winchels.
  • Handled cash and deposits to the bank as well as different processes of counting for inventory management.
  • We made sandwiches and conversed with customers politely and handled all cleaning responsibilities of the location, including two different bathrooms and cleaning makelines.
  • I left the position because the new General Manager at the time refused to schedule people to assist the job on special event days.

Shift leader

Tacobell
05.2016 - 08.2018
  • Handled cash deposits, labor numbers, and call-outs
  • Always handled customer service situations professionally, as well as team communication disputes
  • I left the position because we had gone through 4 general managers in 3 months and the final one decided to decrease my pay since I was a shift leader that was under the age of 18.

Education

Bachelor of Science - Human Science

College of Southern Nevada
Henderson and North Las Vegas campuses
06-2030

Highschool graduate diploma -

Sierra Vista High School
Las Vegas, NV
06.2019

Skills

  • Food handling and cooking
  • Knife skills
  • Computer hardware maintenance
  • Cash handling and delivery
  • Hospitality and custodial experience
  • Customer service (Target guest services)
  • Effective communication
  • Time management
  • Complex Problem-solving
  • Team communication

Hobbies and Interests

Cooking, Baking, DIY repairs, Computer hardware maintenance, Computer gaming, Exercise, Martial Arts, Learning Geographical politics, finance, exploration, etc., Musical Instruments, particularly woodwinds ex. Alto Saxophone

Affiliations

  • Mixed Martial Arts
  • Cooking different cultural cuisines
  • Foraging and hunting
  • Trail running
  • Historical education

Accomplishments

  • one of few Dominos delivery drivers in Las Vegas to receive 5 star award as well as "sub-3 minute" pizza star for making a pizza start to finish in under 3 minutes while maintaining quality and consistency.
  • at 16 years old i became a low level manager at my first job.
  • maintained a 3.4 GPA or higher throughout Highschool and have been paying for college out of pocket

Qualifications

  • Valid driver’s license class C
  • Clean driving record
  • Food handlers card
  • 2+ years of manager experience
  • 5+ years of delivery experience
  • 6 years of janitorial experience
  • 8+ years of cash handling experience
  • 8+ years of customer service experience
  • 10+ years of knife handling experience
  • Retail experience

Timeline

Guest Service Advocate

Target
07.2024 - Current

Deliver driver

Doordash
11.2022 - 07.2024

Deliver Expert

Dominos
04.2019 - 11.2022

Sandwich Artist

Subway
08.2018 - 03.2019

Shift leader

Tacobell
05.2016 - 08.2018

Bachelor of Science - Human Science

College of Southern Nevada

Highschool graduate diploma -

Sierra Vista High School

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