Adam Keenum
Olive Branch,MS
Summary
Skilled Commercial Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 7 years in the field. Excellent planning and problem-solving abilities. Dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Strong enforcer of all safety policies and procedures, getting associates to buy in to their safety and the safety of others.
Overview
10
10
years of professional experience
Work History
Center Manager
The Goodyear Tire & Rubber Company
09.2022 - Current
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed work and performance of more than 30 employees.
- Processed payroll for over 30 employees as part of sound human resources and financial management strategies.
- Directed daily operations at one of the busiest Centers in the country.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
Service Manager
The Goodyear Tire & Rubber Company
06.2016 - 09.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Commercial Service Technician
The Goodyear Tire & Rubber Company
08.2013 - 06.2016
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained all safety standards while also getting the customers taken care of in a timely manner.
- Promoted an Excellence, Service, Always state of mind to show new associates the importance of customer service and safety.
Education
GED -
Olive Branch High School
Olive Branch, MSSkills
- Microsoft Windows
- Order Supplies
- Sales Activities
- Google Docs
- Customer Service
- Cost Management
- Microsoft Office
- Microsoft Excel
- Account Management
- Train Employees
- Facility Safety
- Customer Loyalty
Accomplishments
I took a struggling Center that had been mismanaged for years and turned it into an extremely profitable one. I worked with my team and got them to buy in to idea of teamwork and safety. I helped change a culture where no policies were followed to a culture where the daily expectation is to not only follow, but to know and understand all safety standards.
Timeline
Center Manager
The Goodyear Tire & Rubber Company
09.2022 - Current
Service Manager
The Goodyear Tire & Rubber Company
06.2016 - 09.2022
Commercial Service Technician
The Goodyear Tire & Rubber Company
08.2013 - 06.2016
GED -
Olive Branch High School