Anna Bowman
Neon,KY
Summary
Skilled Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 23 years in the field. Excellent planning and problem-solving abilities. Industrious Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with behavioral health markets and proactive in capturing new customers and business opportunities.
Overview
24
24
years of professional experience
Work History
Sapling Center Manager
Kentucky River Community Care Inc.
01.2023 - Current
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed work and performance of more than 5 employees.
- Processed payroll for over 5 employees as part of sound human resources and financial management strategies.
- Directed daily operations at busy youth drop in center.
- Prepared annual budgets with controls to prevent overages.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised and deployed successful marketing strategies, dramatically boosting center ranking.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
HIPAA Compliance Officer
Kentucky River Community Care Inc.
01.2019 - 01.2023
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
Regional Crisis Services Facilitator
Kentucky River Community Care Inc.
01.2015 - 12.2018
- Helped families understand treatment options.
- Demonstrated excellent communication skills in working with hospital staff, patients, families, law enforcement and referral agencies.
- Leveraged strong critical thinking skills to manage complex psychiatric cases.
- Coordinated inpatient and outpatient services for children, adolescents, adults and geriatric patients.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
Rehabilitation Counselor Case Manager
Kentucky River Community Care Inc.
12.1999 - 12.2014
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Education
Associate of Arts - Basics
SECTC
Whitesburg, KY04.1998
Skills
- Microsoft Windows
- Regulatory Standards
- Manage Budgets
- Operational Standards
- Project Management
- Order Supplies
- YouTube
- Corrective Actions
- Adobe Systems Adobe Acrobat
- Constructive Feedback
- Customer Service
- Microsoft Office
- Social Media Platforms
Timeline
Sapling Center Manager
Kentucky River Community Care Inc.
01.2023 - Current
HIPAA Compliance Officer
Kentucky River Community Care Inc.
01.2019 - 01.2023
Regional Crisis Services Facilitator
Kentucky River Community Care Inc.
01.2015 - 12.2018
Rehabilitation Counselor Case Manager
Kentucky River Community Care Inc.
12.1999 - 12.2014
Associate of Arts - Basics
SECTC
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