Adam Keightley
Blue Springs,MO
Summary
I started as a Sleep Expert, and I worked my way up to become a Store Manager. I received Store Manager of the Quarter during my first quarter as a manger.
After transferring to another Mattress Firm location to help increase revenue, I was successful, and was promoted to Senior Store Manager at the Shoal Creek, due to a nearby store closing, while increasing the business at Shoal Creek's location.
I received Manger of the Year in the fiscal year 25 on the Kansas City East side, and I've experienced success at every location I've worked. This was achieved by creating an environment as a great place to work, a great place to buy, and exceeding financial results.
Led overall store performance by driving sales growth, optimizing key performance indicators (KPIs), and delivering a best-in-class customer experience aligned with company standards.
I've trained, and developed a high-performing sales team through coaching, performance management, and talent development to improve retention and productivity.
Managed daily operations including inventory control, visual merchandising, scheduling, and compliance with company policies to ensure efficient and profitable store execution.
Built strong customer relationships by leveraging sleep expertise, needs-based selling, and product knowledge to increase conversion rates, average ticket value, and customer satisfaction.
Consistently promotes, and motivating the culture of Mattress Firm by encouraging peers, and Sleep Experts to the benefits of Mattress Matcher, while giving the customers a unique experience that they are unable to find anywhere else.
Committing to the company's purpose of improving lives through better sleep by leading the store team in driving customer engagement, loyalty, and repeat business.
Overview
5
5
years of professional experience
Work History
Senior Store Manager
Mattress Firm
Shoal Creek - Kansas City MO
08.2021 - Current
- Oversaw daily store operations, ensuring optimal staffing levels and inventory management.
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored staff on product knowledge, sales techniques, and customer service excellence.
- Analyzed sales data to identify trends, adjusting promotional efforts to maximize profitability.
- Conducted regular performance evaluations, providing constructive feedback to improve team effectiveness.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer experience
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
- Maintained quality through training and coaching during daily activities.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Planned and assigned workload by delegating tasks and directing team members.
- Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
- Handled challenging customer service situations to assist lower-level employees and maintain excellent customer service.
Skills
- Customer experience strategy/ strong focus on delivering exceptional service and engagement
- Managed daily operations, including inventory control, visual merchandising, scheduling, and compliance with company policies, to ensure efficient, profitable store operations
- Built strong customer relationships by leveraging sleep expertise, needs-based selling, and product knowledge to increase conversion rates, average ticket value, and customer satisfaction
- Team development and coaching/ skills in training, mentoring peers, and building high-performing teams
- Encouraging the culture of Mattress Firm by improving the lives by better sleep Mattress Matcher, consistency, integrity is a key component of this culture, while driving sales results
- Currently reaching out to peers at a regional level to assist them on how to continue to grow their business
Accomplishments
Received Manager of the Year in 2025- KC East District
Store Manager of the Quarter 2024
100K writer multiple times
Consistently ranked in the Top 5 in the district storewide
Timeline
Senior Store Manager
Mattress Firm
08.2021 - Current