Adam Kopp
Kingwood
Summary
- Strong Leader & Problem-Solver: Dynamic leader with a proven track record in driving operational efficiency and reducing costs. Utilizes independent decision-making and sound judgment to ensure positive outcomes that support organizational goals. Committed to continuous improvement and optimizing processes to maximize company success.
- Results-oriented professional with a solid history of meeting and exceeding company objectives. Known for applying organized, consistent practices to improve productivity. Skilled in adapting to new challenges and working effectively under pressure to enhance brand performance and drive business growth.
- Experienced manager with a history of success overseeing cross-departmental operations. A strategic problem-solver with a commitment to operational excellence, driving cost-saving initiatives and promoting organizational efficiency. Dedicated to maintaining high-quality services and products through strong leadership and collaboration.
Overview
12
12
years of professional experience
Work History
Commercial Parking Manager
Parking Management Company
06.2023 - Current
- Company Overview: Parking Management Company
- Houston, Texas
- Https://parkingmgt.com
- Schedule staff according to business forecasts, payroll budget guidelines, and productivity requirements.
- Responsible for business development and account growth for entire region through sales and day to day account operations
- Manage all aspects of self-parking operations, including guest interaction and shift coverage
- Motivate Attendant team members and establish a productive working environment at each location
- Utilize guest satisfaction to create motivational goals within each location
- Coordinate training efforts and continually assess the progress of all staff in technical and service excellence skills
- Parking Management Company
- Houston, Texas
- Https://parkingmgt.com
Branch Manager-Parking and Vehicle Operations
ABM Industry Groups
01.2022 - 08.2023
- Company Overview: ABM Industry Groups
- Southeast Texas and Louisiana
- Www.abm.com
- Responsible for entire branch operations and client relations for entire southeast Texas and Louisiana region portfolio.
- Direct oversight for company overhead and location profit and loss budget control.
- Client and customer relations while building a strong core foundation of employees to help grow and expand the business.
- Proven leader and mentor for all aspects of the Parking Branch while promoting a safe and enjoyable work environment.
- Contract and PARCS experience.
- ABM Industry Groups
- Southeast Texas and Louisiana
- Www.abm.com
General Manager of Parking Operations
ABM Industry Groups
08.2016 - 12.2021
- Company Overview: ABM Industry Groups
- Golden 1 Center/Downtown Commons
- Sacramento, CA
- Www.docosacramento.com /www.golden1center.com
- Developed and built Parking Operations for ABM Parking Services behalf of the client.
- Directly oversee all parking facility service operations on behalf of the Sacramento Kings at the Golden 1 Center and also Downtown Commons retail/residential location.
- Developed and implemented a successful tenant parking program, residential parking program, employee parking program, event parking program, daily parking program, valet parking program and VIP parking program.
- Maintained parking information for our retail district website, social media, as well as our third party online event ticketing vendor.
- Responsible for working with all arena ticket sales team, arena marketing team, online sales team, and residential marketing team.
- Increased revenue 150% percent since taking over in August 2016 by cutting expenses and improving standard operating procedures by maintaining an accurate and profitable profit and loss budget.
- Designed budget and management plan, training programs, monthly and daily reconciliations, staffing concerns and customer service issues.
- ABM Industry Groups
- Golden 1 Center/Downtown Commons
- Sacramento, CA
- Www.docosacramento.com /www.golden1center.com
General Manager
ABM Industry Groups
03.2015 - 08.2016
- Company Overview: ABM Industry Groups
- Judicial Council of California, Los Angeles, CA
- Www.abm.com / www.courts.ca.gov
- Direct oversight of 23 court locations within the Judicial Council of California (JCC) portfolio
- Increased revenue by 25 percent by automating various court locations, while also decreasing expenses
- Administer a comprehensive facility management, operations, and maintenance program in a multi-county territory
- Independently planned and coordinated all staff and contracted services engaged in managing and maintaining court facilities
- Analyzed and reviewed operational building practices to ensure that equipment is operating efficiently while meeting the needs of the court
- Verified work quality of service providers and contractors to meet established requirements and provides feedback for validation of work or improvement as necessary
- ABM Industry Groups
- Judicial Council of California, Los Angeles, CA
- Www.abm.com / www.courts.ca.gov
Facility Manager
ABM Industry Groups
06.2013 - 03.2015
- Company Overview: ABM Industry Groups
- Figueroa Plaza, Los Angeles, CA
- Www.abm.com
- Successful Parking Manager and parking liaison/consultant for the City of Los Angeles at Figueroa Plaza Construction Services Buildings
- Increased revenue by 45 percent, totaling over 2 million dollars in revenue
- Developed budget requirements/preparations, variance reports, accounts payable/receivable reports, monthly/daily revenue reconciliation, invoicing, payroll reconciliation and familiar with staying OSHA certified
- Conducted location certification reviews of policies and standard processes, interfacing with Ops Managers, Branch Managers, Property Managers and ABM Headquarters
- Designed and improved customer service techniques, attention to detail, inventory control, safety talks, and property inspection programs
- ABM Industry Groups
- Figueroa Plaza, Los Angeles, CA
- Www.abm.com
Facility Manager
ABM Industry Groups
10.2012 - 06.2013
- Company Overview: ABM Industry Groups
- City of Beverly Hills, CA
- Www.abm.com
- Revitalized daily operations for 13 monthly billing locations and two prestigious garages for the City of Beverly Hills
- Designed improvements to customer service issues, payroll issues, safety issues, employee and customer claims
- Designed and implemented strategic plans to improve job related inefficiencies, increase the revenue, and eliminate personnel issues
- Improvements indicated a 35 percent increase in monthly revenue within 2 months totaling over 3 million dollars in total revenue while increasing customer service satisfaction
- Improved training programs, managed all budgeting issues, monthly and daily reconciliations, prepared proposals to the City for recommendations to improve operations and facility and facilitating conflict resolutions between all employees
- Worked directly and addressed all proposal requests, invoice executions and property improvements made to clients
- Recognized for improving customer service between clients, tenants, customers, and property management
- ABM Industry Groups
- City of Beverly Hills, CA
- Www.abm.com
Education
Bachelor of Arts - Psychology
California State University, Northridge
Long Beach, CA06-2005
Skills
- Project Management
- Development and Consulting
- Profit and Loss Budgeting
- Facility Management
- Operational Management
- Customer Service
- Customer Relations
- Staff Development
- Growth and Development
Timeline
Commercial Parking Manager
Parking Management Company
06.2023 - Current
Branch Manager-Parking and Vehicle Operations
ABM Industry Groups
01.2022 - 08.2023
General Manager of Parking Operations
ABM Industry Groups
08.2016 - 12.2021
General Manager
ABM Industry Groups
03.2015 - 08.2016
Facility Manager
ABM Industry Groups
06.2013 - 03.2015
Facility Manager
ABM Industry Groups
10.2012 - 06.2013
Bachelor of Arts - Psychology
California State University, Northridge
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