Adam Leos
San Antonio
Summary
Offering strong interpersonal skills and genuine desire to assist others, eager to learn and grow in a healthcare environment. Contributes ability to quickly grasp new concepts and effectively utilize any kind of equipment or tools. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to successfully complete needed task.
Overview
6
6
years of professional experience
Work History
Retention Agent
Spectrum
08.2023 - 09.2024
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Participated in regular team meetings, contributing valuable insights for process improvement strategies.
- Maintained detailed records of interactions with clients for accurate reporting purposes.
- Increased client retention rates through personalized service and relationship building.
- Developed rapport with clients by understanding their needs and offering tailored solutions.
- Evaluated current customer retention strategies and recommended improvements.
Pharmacy Care Representative
HEB Pharmacy
09.2022 - 05.2023
- Proactively identified areas for improvement within the pharmacy workflow process, resulting in increased overall effectiveness.
- Supported a positive pharmacy environment by maintaining clean, organized workspaces and adhering to strict safety protocols.
- Consistently met or exceeded company performance metrics related to productivity, accuracy, quality assurance evaluations.
- Strengthened relationships with healthcare providers by serving as a liaison between pharmacists, physicians, nurses, and other medical professionals.
Fulfillment Lead
Lowes Home Improvment
02.2019 - 07.2022
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
- Documented orders and updated daily logs with shift activities and incidents.
- Managed incoming shipments from vendors by scheduling appropriate receiving times and organizing labor resources efficiently.
Sortation Associate
Amazon
04.2018 - 01.2020
- Maintained a safe work environment through proper handling of packages and equipment.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Contributed to customer satisfaction by ensuring timely processing of urgent shipments.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
Education
High School Diploma -
John Jay High School
San Antonio, TX06.2021
No Degree - Business Administration And Management
Northwest Vista College
San Antonio, TX06.2025
Skills
- Effective communication
- Problem-solving
- Dependable and reliable
- Problem-solving abilities
- Multitasking Abilities
- Organization and categorization
- Exceptional time management skills
- Task prioritization
- Inventory management
Timeline
Retention Agent
Spectrum
08.2023 - 09.2024
Pharmacy Care Representative
HEB Pharmacy
09.2022 - 05.2023
Fulfillment Lead
Lowes Home Improvment
02.2019 - 07.2022
Sortation Associate
Amazon
04.2018 - 01.2020
High School Diploma -
John Jay High School
No Degree - Business Administration And Management
Northwest Vista College