Summary
Overview
Work History
Education
Skills
References
Timeline
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Adam Mackey

Buckhannon,WV

Summary

Proven customer service expert with a track record of enhancing customer satisfaction and loyalty at A.F. Wendling's Food Service. Skilled in POS system operation and adept at resolving customer complaints with empathy, showcasing patience and composure. Demonstrated ability to exceed service goals, ensuring efficient team collaboration and cash handling accuracy.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

A.F. Wendling's Food Service
08.2023 - 12.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Collaborated with team members to maintain smooth operations during peak hours.

Customer Service Cashier

Family Dollar
10.2019 - 08.2023
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Counted money in drawers at beginning and end of each shift.

Customer Service Representative/Seasonal Worker

LOWES
03.2019 - 09.2019

Loaded soil, mulch, flowers for customers

Helped customers find products needed

Watered flowers and shrubs


Education

High School Diploma -

BUCKHANNON UPSHUR HIGH SCHOOL
Buckhannon, United States
05.2018

Skills

  • Customer Service
  • Customer Satisfaction
  • Customer Complaint Resolution
  • Patience and composure
  • Cash Handling
  • POS System Operation
  • Customer Focus
  • Customer inquiries
  • Payment Collection
  • Time management abilities
  • Teamwork and Collaboration
  • Honest and Dependable
  • Cash Register Operations

References

Cathy Baker-Homemaker-561-339-6041

Amber Kelly-State Electric-304-613-5598

Lori Harris-A.F.Wendling's-304-566-4722

Timeline

Customer Service Cashier

A.F. Wendling's Food Service
08.2023 - 12.2023

Customer Service Cashier

Family Dollar
10.2019 - 08.2023

Customer Service Representative/Seasonal Worker

LOWES
03.2019 - 09.2019

High School Diploma -

BUCKHANNON UPSHUR HIGH SCHOOL
Adam Mackey