Adam Marta
Morton,PA
Summary
Dynamic General Manager with 17+ years of experience leading operational and sales strategies in the automotive repair industry. Proven expertise in customer retention, vendor negotiations, and staff development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Auto Physical Damage Appraiser
3D Collision Centers- Wayne
04.2026 - Current
- Evaluated vehicle damage to determine repair costs and necessary procedures.
- Collaborated with insurance adjusters to streamline claims processing and enhance customer satisfaction.
- Conducted thorough inspections to ensure compliance with safety and industry standards.
- Mentored junior appraisers on best practices for accurate assessments and reporting.
General Manager
ProTeam Collision
11.2020 - 04.2026
- Identified and assessed customer repair needs. Successfully assisted customers navigating the collision repair process.
- Negotiated profitable repair planning.
- Implemented operational strategies and effectively built customer and Direct Repair Partner loyalty.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving inefficiencies in productivity.
- Negotiated price and service with customers and insurance partners to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to maintain excellent customer service.
General Manager /Auto Physical Damage Appraiser
3D Collision Centers- Haverford
08.2011 - 09.2020
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations.
- Maximized efficiency by enforcing on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and DRP loyalty.
Shop Manager / Damage Estimator
High Tech Auto Body
08.2007 - 08.2011
- Oversaw employee performance, managed KPI's, and increased efficiency to maintain productivity and sales targets.
- Managed parts ordering and inventory control
- Prepared vehicle damage assessments for customers and insurance partners.
- Managed shop work flow
- Kept orderly and accurate accounting records by monitoring sales and profit.
- Controlled costs by effectively negotiating with vendors and insurance partners.
Education
Bachelor of Arts - Multidisciplinary Studies
West Virginia University
Morgantown, WV05.2007
Skills
- Sales
- Staff motivation
- Exceptional interpersonal communication
- Vendor sourcing
- Customer relations
- Leader
- Project planning
- Communication skills
- Customer retention
- Workflow planning
- Verbal and written communication
Certification
- Pennsylvania Physical Damage Appraiser - Previous License # 263193
- I-Car certified
Timeline
Auto Physical Damage Appraiser
3D Collision Centers- Wayne
04.2026 - Current
General Manager
ProTeam Collision
11.2020 - 04.2026
General Manager /Auto Physical Damage Appraiser
3D Collision Centers- Haverford
08.2011 - 09.2020
Shop Manager / Damage Estimator
High Tech Auto Body
08.2007 - 08.2011
Bachelor of Arts - Multidisciplinary Studies
West Virginia University