Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam McCrossan

Cheektowaga

Summary

Adaptable and detail-oriented individual with a diverse background in customer service roles. Known for multitasking proficiency and effective communication, contributing to improved efficiency and customer satisfaction in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Host

Darden Restaurants, Olive Garden
Buffalo, NY
07.2025 - Current
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed waitlist efficiently, optimizing table turnover for guest satisfaction.
  • Assisted in training new hosts on company procedures and customer service standards.
  • Communicated effectively with kitchen and serving staff to streamline service flow.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Delivery Specialist

Darden Restaurants, Olive Garden
Cheektowaga, NY
07.2025 - Current
  • Coordinated timely delivery of orders to ensure customer satisfaction
  • Operated point-of-sale systems for efficient transaction processing
  • Collaborated with kitchen staff to optimize meal preparation and delivery flow
  • Trained new team members on delivery protocols and customer service standards

Sales Associate

Gabes, Gabriel Brothers
Depew, NY
09.2024 - 06.2025
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Maintained accurate inventory levels through systematic stock checks and organization of merchandise displays.
  • Collaborated with team members to achieve daily sales targets and promote store initiatives effectively.
  • Executed visual merchandising strategies to optimize product placement and drive customer engagement.

Head Dishwasher

Danny's Restaurant Inc.
Cheektowaga, NY
12.2023 - 06.2024
  • Supervised dishwashing operations to ensure timely and efficient cleaning processes.
  • Trained and mentored new staff on proper dishwashing techniques and safety standards.
  • Implemented workflow improvements to enhance overall kitchen efficiency and reduce downtime.
  • Maintained sanitation standards by regularly inspecting equipment and work areas for cleanliness.

Education

High School Diploma - Counseling Psychology

Canisius College
Buffalo, NY
06-2029

High School Diploma -

Maryvale High School
Cheektowaga, NY
06-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Detail-oriented
  • First aid training

Timeline

Host

Darden Restaurants, Olive Garden
07.2025 - Current

Delivery Specialist

Darden Restaurants, Olive Garden
07.2025 - Current

Sales Associate

Gabes, Gabriel Brothers
09.2024 - 06.2025

Head Dishwasher

Danny's Restaurant Inc.
12.2023 - 06.2024

High School Diploma - Counseling Psychology

Canisius College

High School Diploma -

Maryvale High School