Adam Mitchell
Manchester,CT
Summary
Accomplished Bilingual Account Executive with a proven track record of consistently exceeding revenue targets through strategic business development and consultative sales. Skilled in lead generation, client relationship management, and closing high-value deals across diverse markets in both English and Spanish. Known for driving revenue growth, expanding customer base, and delivering exceptional client experiences. Eager to leverage strong sales expertise and entrepreneurial mindset to contribute to continued business success.
Overview
13
13
years of professional experience
Work History
Retirement Sales Specialist
Paychex Inc
07.2023 - Current
- Executed go-to-market sales strategies to identify client needs and deliver tailored solutions, increasing revenue and market share.
- Prospected new clients through calls, email, referrals, and marketing initiatives to grow sales pipeline.
- Built and maintained strong client relationships, improving customer retention and satisfaction.
- Managed pipeline, forecasts, and client data using CRM systems with high accuracy.
- Conducted client meetings, product presentations, and onboarding to ensure a smooth customer experience.
- Analyzed customer needs and recommended appropriate products, collaborating with internal teams when needed.
- Resolved customer issues efficiently, enhancing client experience and loyalty.
Account Executive
Comcast Business
08.2021 - 08.2023
- Managed assigned sales territory by executing strategic business plans and developing local partnerships to drive growth.
- Generated new leads through cold calling, door-to-door outreach, referrals, and partner relationships.
- Maintained a strong sales pipeline of qualified prospects to meet and exceed sales targets.
- Conducted face-to-face meetings and delivered presentations to prospective business clients.
- Sold advanced communication solutions, including Internet, Voice, Video, and Hosted PBX services.
- Built and maintained client relationships, ensuring high customer satisfaction and retention.
- Collaborated with cross-functional teams to improve service delivery and resolve client issues efficiently.
Inbound Account Executive
07.2017 - 08.2021
- Promoted and sold company products and services to new and existing customers through inbound calls, consistently meeting and exceeding sales targets.
- Applied consultative sales techniques by identifying customer needs, handling objections, and delivering tailored solutions.
- Converted non-sales inquiries into revenue opportunities by effectively transitioning service calls into sales conversations.
- Built strong customer relationships by delivering personalized service and a positive customer experience.
- Managed account portfolios, ensuring timely follow-ups and high-quality service delivery.
- Collaborated with cross-functional teams to improve processes and enhance overall efficiency.
- Analyzed customer needs and market trends to identify upselling and growth opportunities.
Business Loans Telemarketer
Bank Card Financial Group
06.2013 - 04.2017
- Handled inbound and outbound calls to promote and sell business loan products to prospective and existing clients.
- Advised customers on loan options, explaining product features and guiding them through the application process.
- Completed and processed loan applications, ensuring accuracy and compliance with company procedures.
- Built strong customer relationships through effective communication, increasing client satisfaction and retention.
- Followed structured sales scripts while adapting to customer needs to improve conversion rates.
- Identified opportunities for process improvements and contributed to increased team productivity.
Education
High School Diploma -
ASPIRA Inc.
Carolina, Puerto Rico07-2009
Skills
- Bilingual Communication (English & Spanish) – Conduct business, sales, and client negotiations in both languages
- Strategic Lead Generation & Prospecting (“Hunter” Sales Approach)
- Consultative Sales & Needs Assessment
- High-Value Closing & Contract Negotiation
- Business Development & Market Expansion
- Client Relationship Management & Retention
- Customer Service Excellence & Client Experience
- Upselling & Cross-Selling Strategies
- Management of payroll and human resources systems (Paychex Flex)"
- Sales Presentations & Product Demonstrations
- Pipeline Management & Sales Forecasting
- CRM Systems: Salesforce, CSG, Einstein, XM360, Resource Central
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retirement Sales Specialist
Paychex Inc
07.2023 - Current
Account Executive
Comcast Business
08.2021 - 08.2023
Inbound Account Executive
07.2017 - 08.2021
Business Loans Telemarketer
Bank Card Financial Group
06.2013 - 04.2017
High School Diploma -
ASPIRA Inc.
Comcast Elite Award
Comcast Elite Award Recipient (2019–2021)
Recognized by Comcast with the Elite Award for three consecutive years (2019, 2020, and 2021) for outstanding performance, excellence in customer service, and consistently exceeding performance goals and metrics.