Adam Offen
Management
Marion,NY
Summary
Dynamic Service Manager with a proven track record at Krenzer Marine, excelling in team leadership and problem-solving. Enhanced workflow efficiency through strategic process improvements, achieving significant reductions in service response times. Committed to fostering a positive work environment while training staff to deliver exceptional customer service and technical support.
Overview
3
3
Certificates
17
17
years of professional experience
Work History
Service Manager
Krenzer Marine
09.2025 - Current
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Implemented process improvements to enhance workflow efficiency and reduce service response times.
- Trained and mentored staff on best practices for customer engagement and technical support.
- Developed training materials for onboarding new employees, fostering skill development and knowledge retention.
Store Manager
Bobcat of the Finger Lakes
04.2019 - 12.2025
- Managed daily store operations, ensuring optimal inventory levels and customer satisfaction.
- Trained and developed staff in product knowledge and customer service techniques.
- Implemented best practices for merchandising, enhancing visual displays to drive sales.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
Shop Foreman
LandPro Equipment
01.2025 - 09.2025
- Supervised daily operations in shop, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored new employees on equipment handling and maintenance procedures.
- Coordinated workflow among technicians to optimize repair schedules and minimize downtime.
- Implemented process improvements that enhanced productivity and reduced operational costs.
Lead Technician
Krenzer Marine
10.2009 - 04.2019
- Supervised repairs and maintenance of marine vessels, ensuring compliance with safety standards.
- Trained and mentored junior technicians on best practices and equipment handling.
- Streamlined workflow processes to improve efficiency in vessel servicing and repair tasks.
- Diagnosed technical issues using advanced tools, enhancing troubleshooting accuracy.
Education
Associate of Science - Aviation
National Aviation Academy
Clearwater, FL07-2006
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Certification
Nys inspection license
Timeline
Service Manager
Krenzer Marine
09.2025 - Current
Shop Foreman
LandPro Equipment
01.2025 - 09.2025
Store Manager
Bobcat of the Finger Lakes
04.2019 - 12.2025
Lead Technician
Krenzer Marine
10.2009 - 04.2019
Associate of Science - Aviation
National Aviation Academy