Adam Pollock
Springfield,US
Summary
With 2 years of helpdesk and customer service experience, I am a qualified Advanced Technical Support Specialist—a responsible Network Technician with extensive conversion and cutover scheduling experience. I've earned a reputation as a sharp technology expert when working with customers to identify and deploy solutions.
Overview
6
6
years of professional experience
Work History
Fulfillment
Petco
06.2022 - Current
- Collaborated with customers to pack items based on their specific desires and needs
- Was in charge of organizing, palletizing, and transporting completed packages.
Technical Support Specialist
IBEX Global
09.2020 - 04.2022
- Documented and updated case notes for each customer and work order
- Worked with the support team to help clients with urgent technical issues and come up with effective solutions
- Used specialized software to remove malware and viruses from laptops and desktop computers.
Food Service Specialist
Taco Bell
05.2018 - 08.2020
- Assisted wait staff and other members of the team in completing tasks
- Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
Education
High School -
Ridgeview High School
Redmond, OR01.2019
Skills
- Website and portal monitoring
- Team Leadership
- Remote access technology
- Email management software
- Troubleshooting
- Customer service
- Technical support
Timeline
Fulfillment
Petco
06.2022 - Current
Technical Support Specialist
IBEX Global
09.2020 - 04.2022
Food Service Specialist
Taco Bell
05.2018 - 08.2020
High School -
Ridgeview High School