Adam Rink
Waukee,Iowa
Summary
Service-oriented Voice Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in Mitel equipment repair, maintenance, and installation for 7 years on small to large scale customers (10-2000 users). Certified on many Mitel products and have experience on other telephony platforms.
Overview
10
10
years of professional experience
Work History
Mitel VoIP Field Tech
Marco
06.2018 - 11.2025
- Install/Configure Mitel PBX on customer sites
- Manage customer service requests onsite and remote
- Perform Upgrades for MiVoice Buisness, MiVoice Office, MiCollab, MItel Border Gateway
- Install/Configure POTS lines and SIP/PRI
- Certified on MiVoice Business, MiVoice Office, MiCollab/MiCollab NuPoint and Mitel Mass Notification
Oil/Tire Tech
Sears
01.2018 - 01.2018
- Maintain new/old inventory and cleaned the shop
- Tire Rotations, Patched Tires, and put on new tires.
- Oil and Oil Filter and Air Filter Changes.
Assest Protection
Sams Club
01.2016 - 01.2017
- Managed Inventory counts/updated bin and location information.
- Asset Protection/Reports on shrinkage
- Train other employees on best practices for loss prevention
Education
Computer Science
Iowa State
Ames01-2016
High school Diploma - undefined
Kennedy High school
Cedar Rapids01-2014
Skills
- Phone Cabling/Wiring
- Project Facilitation
- Mitel Phone Software Management
- IP Networks
- Phone Maintenance
- Field operations
- Equipment installation
- Technical support/Technical analysis
- Customer relations
Timeline
Mitel VoIP Field Tech
Marco
06.2018 - 11.2025
Oil/Tire Tech
Sears
01.2018 - 01.2018
Assest Protection
Sams Club
01.2016 - 01.2017
High school Diploma - undefined
Kennedy High school
Computer Science
Iowa State