Adam Roach
Tempe,AZ
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Experienced Software Developer adept in bringing forth expertise in design, installation, testing and maintenance of software systems. Proficient in various platforms, languages, and embedded systems. Adept at delivering first class service to all dining patrons, adding to the positive reputation of dining establishments. A high-energy individual, with the ability to multitask and work well under pressure.
Overview
9
9
years of professional experience
Work History
Sales Coordinator
KAI
01.2025 - Current
- Coordinated sales activities to streamline workflows and enhance team efficiency.
- Managed communication between sales teams and clients, ensuring timely resolution of inquiries.
- Developed and maintained detailed reports on sales performance metrics and trends.
- Assisted in the preparation of sales presentations and promotional materials for client meetings.
- Manager - Jeremy Stulak 480-512-2335
CSR
Callpoint USA
10.2022 - 08.2024
- Call center for over 150 companies
- Full-time
- Handled incoming/outgoing calls
- Made sales/set appointments
- Manager - Aaron Jones - aaron@callpointusa.com - 480-758-0838
Applicant Line Customer Support
Peckham/Department of State
01.2022 - 06.2022
- Worked with Customer Service and Product Development departments to enhance overall customer experience.
- Developed and implemented sales plans to expand customer base and increase customer retention.
- Manager - Nancy Hutchins - nhutchins@hunterhollis.com - 517-316-4000
Web Developer
Coast RV
11.2018 - 04.2020
- Oversaw all aspects of design and development, and offered design solutions when necessary.
- Utilized crucial design software skills to assist with projects.
- Worked as a productive and positive team member to design, code, test, report, and debug operations.
- Gabrielle Custer - bendsons@gmail.com - 480-208-1029
Server
Pier 14
04.2016 - 09.2018
- Handled food with sanitation and safety in mind.
- Made suggestions to customers based on preferences.
- Worked as a team member with other restaurant professionals to ensure satisfied customers.
- Manager - Kyle Diefenthaler 843-602-3646
Education
High School Diploma -
Loris High School
Associates in Arts - undefined
Coastal Carolina University
Skills
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Analytical thinking
- Coaching skills
- Recordkeeping
- Customer service
- Customer relations
Timeline
Sales Coordinator
KAI
01.2025 - Current
CSR
Callpoint USA
10.2022 - 08.2024
Applicant Line Customer Support
Peckham/Department of State
01.2022 - 06.2022
Web Developer
Coast RV
11.2018 - 04.2020
Server
Pier 14
04.2016 - 09.2018
Associates in Arts - undefined
Coastal Carolina University
High School Diploma -
Loris High School
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