Adam Scott
Columbia,MD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resources and Learning Adminisitrator
Columbia Association
10.2023 - Current
- Administered certification programs, ensuring that employees met required standards for their roles within the organization.
- Delivered timely feedback on employee progress during training cycles, enabling individuals to address areas needing improvement proactively.
- Assisted in creating a positive company culture by promoting ongoing professional development opportunities to all staff members.
- Streamlined the onboarding process for new hires, resulting in reduced time to productivity.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Answered and redirected incoming phone calls for office.
Assistant Aquatics Director
Columbia Association
01.2017 - 10.2023
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Managed budgets and financial resources efficiently to ensure adequate funding for facility maintenance, equipment upgrades, and staff development initiatives.
- Ensured compliance with all local, state, and federal regulations related to aquatic facility operations for safe swimming conditions at all times.
- Collaborated with other department directors to integrate aquatics programming into broader organizational offerings for enhanced member experiences.
Education
Howard Community College
Columbia, MDSkills
- Training delivery
- Compliance Monitoring
- Feedback Techniques
- Employee Engagement
- Instructional Leadership
- Training and mentoring
- Policies and procedures implementation
Accomplishments
Columbia Association Employee of the Year 1999
Certification
- CPR/AED Certification
- Maryland Driver's License
- Lifeguard Instructor Trainer Jeff Ellis and Associates 2020
Timeline
Human Resources and Learning Adminisitrator
Columbia Association
10.2023 - Current
Assistant Aquatics Director
Columbia Association
01.2017 - 10.2023
- CPR/AED Certification
- Maryland Driver's License
- Lifeguard Instructor Trainer Jeff Ellis and Associates 2020
Howard Community College
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