Adam Stegura
Harrisburg,PA
Summary
Strategic Assistant Manager with expertise in customer service, process improvement, and operational strategy. Developed initiatives that enhanced banking procedures and improved customer experiences. Led process improvements and mentored teams, increasing operational efficiency and aligning with business goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Santander Bank Us
Harrisburg, Pennsylvania
03.2024 - 09.2026
- Supported branch operations by handling daily financial transactions and responding to customer inquiries.
- Assisted with training new employees on customer service protocols and bank policies.
- Implemented process improvements to streamline daily banking procedures and enhance service delivery.
- Resolved customer complaints quickly to support positive banking experiences.
- Improved daily banking procedures to streamline workflow and strengthen service delivery.
- Collaborated with management on strategic planning to align with business goals.
- Contributed to the development of operational strategies to promote efficiency and productivity.
- Provided leadership insight and mentoring to newly hired employees to build knowledge of company programs.
Teller
Santander Bank Us
Harrisburg, Pennsylvania
03.2019 - 03.2024
- Processed customer transactions with high accuracy and efficiency, enhancing customer satisfaction.
- Handled large cash volumes quickly and accurately with minimal errors.
- Ensured cash drawer accuracy and balanced cash activity daily, contributing to financial integrity.
- Accepted and processed deposits, withdrawals, loan payments, and other banking transactions.
- Educated customers on banking products and services, facilitating informed financial decisions.
- Assisted with daily opening and closing tasks at the branch to ensure smooth operations.
- Worked with team members to support smooth branch operations.
Education
Some College (No Degree) - Management
Pennsylvania State University
University Park, PASkills
- Customer service
- Financial management
- Cash handling
- Process improvement
- Operational strategy
- Strategic planning
- Employee training
- Team leadership management (CRM)
- Customer relations
- Customer relations
Timeline
Assistant Manager
Santander Bank Us
03.2024 - 09.2026
Teller
Santander Bank Us
03.2019 - 03.2024
Some College (No Degree) - Management
Pennsylvania State University