Adam Sudenfield
Salem,MA
Summary
Multifaceted customer service and sales leader with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. A team player poised in all types of situations pursuing new opportunities in retail sales and customer service.
Overview
21
21
years of professional experience
Work History
Customer Service Lead and Sales Associate
Jabberwock Reptiles, Inc.
02.2012 - 09.2023
- Worked at high-volume reptile and exotic pet retail establishment including during its change of location from one city to another
- Worked with animals on husbandry, cleaning, feeding, comforting, and other work to ensure their health and well-being on a physical and mental level as well as assisted customers with working with the animals before and after purchase.
- Rang sales, worked with register needs, and worked on the setup and implementation of displays.
- Coordinated and maintained inventory and inventory tracking systems as a lead, adhering to policies and procedures.
- Worked on shipping and receiving merchandise and animals.
- Spearheaded education of associates and customers on animal well-being, care, and other needs.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing and streamlining work processes.
- Managed high volumes of customers while maintaining a professional demeanor, resulting in increased customer loyalty.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Sales and Customer Service Associate
PetSmart
03.2003 - 04.2018
- Worked in a large chain pet store with a focus on customer services and sales.
- Worked with animals including, but not limited to, cleaning, changing, emotional support, feeding, and ensuring the best quality of life - specializing in reptiles, birds, fish, and small animals.
- Worked register and sales with customers, cleaned store, and assisted with displays and inventory.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
Education
One Year of Study
Marblehead High School
Marblehead, MAHigh School Diploma -
Essex North Shore Agricultural And Technical Schoo
Danvers06.2002
Skills
- Extensive experience in sales and customer service, particularly in a retail environment - working with clients on individualized needs and upselling in line with their goals and company products/services
- Experience in order management and inventory implementation, maintenance, and support
- Visual Merchandising and loss prevention work
- Experience working with and selling animals, including care and feeding as well as education to clients/customers
- Cash Handling and working with POS systems
- Social media experience for a retail environment
- Knowledge of basic computer programs and systems, including the Microsoft Office Suite
Timeline
Customer Service Lead and Sales Associate
Jabberwock Reptiles, Inc.
02.2012 - 09.2023
Sales and Customer Service Associate
PetSmart
03.2003 - 04.2018
One Year of Study
Marblehead High School
High School Diploma -
Essex North Shore Agricultural And Technical Schoo