Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Vitale

Wilmington,NC

Summary

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

18
18
years of professional experience

Work History

Service Manager

Wilmington Tire and Auto
01.2025 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Supervised staff and ensured timely completion of service work for customer vehicles.

OWNER

Cape Fear Motors LLC
11.2022 - 01.2025
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.

SALES MANAGER

Hoopers Auto House
01.2019 - 05.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

SALES REPRESENTATIVE

Jeff Gordon Chevrolet
10.2015 - 10.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Repairman

All Pro Handyman Services
01.2008 - 01.2015
  • Maintained detailed records of repairs and labor costs for accurate invoicing and inventory management.
  • Contributed to the company''s positive reputation through exceptional work ethic, strong technical skills, and dedication to customer service excellence.
  • Completed complex repair tasks under challenging conditions while maintaining strict attention to detail and quality control measures.
  • Enhanced repair quality by utilizing proper tools and techniques in a timely manner.

Education

HIGH SCHOOL DIPLOMA -

Hoggard High School
Wilmington, NC
06.2007

Skills

  • Small business operations
  • Customer Relations
  • Verbal and written communication
  • Relationship Building
  • Business Management
  • Negotiation
  • Strategic Planning
  • Client Service
  • Marketing
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Reliable and responsible
  • Goal oriented

Timeline

Service Manager

Wilmington Tire and Auto
01.2025 - Current

OWNER

Cape Fear Motors LLC
11.2022 - 01.2025

SALES MANAGER

Hoopers Auto House
01.2019 - 05.2021

SALES REPRESENTATIVE

Jeff Gordon Chevrolet
10.2015 - 10.2018

Repairman

All Pro Handyman Services
01.2008 - 01.2015

HIGH SCHOOL DIPLOMA -

Hoggard High School

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