Adam Vitale
Wilmington,NC
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
18
18
years of professional experience
Work History
Service Manager
Wilmington Tire and Auto
Wilmington, NC
01.2025 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Supervised staff and ensured timely completion of service work for customer vehicles.
OWNER
Cape Fear Motors LLC
Wilmington, NC
11.2022 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
SALES MANAGER
Hoopers Auto House
Wilmington, NC
01.2019 - 05.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built long-lasting client relationships through excellent customer service and consistent followups.
SALES REPRESENTATIVE
Jeff Gordon Chevrolet
Wilmington, NC
10.2015 - 10.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Repairman
All Pro Handyman Services
Wilmington, NC
01.2008 - 01.2015
- Maintained detailed records of repairs and labor costs for accurate invoicing and inventory management.
- Contributed to the company''s positive reputation through exceptional work ethic, strong technical skills, and dedication to customer service excellence.
- Completed complex repair tasks under challenging conditions while maintaining strict attention to detail and quality control measures.
- Enhanced repair quality by utilizing proper tools and techniques in a timely manner.
Education
HIGH SCHOOL DIPLOMA -
Hoggard High School
Wilmington, NC06.2007
Skills
- Small business operations
- Customer Relations
- Verbal and written communication
- Relationship Building
- Business Management
- Negotiation
- Strategic Planning
- Client Service
- Marketing
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Goal oriented
Timeline
Service Manager
Wilmington Tire and Auto
01.2025 - Current
OWNER
Cape Fear Motors LLC
11.2022 - 01.2025
SALES MANAGER
Hoopers Auto House
01.2019 - 05.2021
SALES REPRESENTATIVE
Jeff Gordon Chevrolet
10.2015 - 10.2018
Repairman
All Pro Handyman Services
01.2008 - 01.2015
HIGH SCHOOL DIPLOMA -
Hoggard High School