Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adam Weikel

Richland Hills,United States

Summary

Reliable employee seeking tier 1 position. Offering excellent communication and good judgment.


Friendly Software Support Technician with 2+ years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations.


Overview

2
2
years of professional experience
2
2
Certification

Work History

Help Desk Support Technician

Isogent Partners LLC
Plano, TX
06.2019 - Current
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Activated accounts for clients interested in new services.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Provided on-call support for critical issues related to RFMS

Licensed Irrigation Technician

Lewisville Independent School District
Lewisville, TX
03.2017 - 06.2019
  • Operated machining equipment safely with team of operators.
  • Maintained irrigation systems, recirculators and water features in excellent condition through continuous upkeep.
  • Operated complex irrigation systems with computer controls and extensive distribution lines.
  • Delivered high level of customer support by servicing malfunctioning systems within 24 hours of complaint calls.
  • Prioritized and corrected irrigation breaks to quickly restore service.
  • Drove equipment from one site to another to deliver tools and complete jobs.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery.
  • Kept machinery in proper working order by repairing and replacing malfunctioning parts.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.


Education

GED -

Bethesda Christian Acadamy
Mounds, OK
06.2004

Skills

  • Interpersonal Skills
  • Friendly and Patient
  • Technical Troubleshooting
  • Issue and Resolution Tracking
  • Active Listening
  • Microsoft Certification
  • Hardware and Software Configuration
  • Customer Service Support
  • Verbal and Written Communication
  • Computer Diagnostics

Certification

Linux LPI fundamentals

MTA Security fundamentals

Core 1 - 1001 of CompTIA A+

Timeline

Help Desk Support Technician

Isogent Partners LLC
06.2019 - Current

Licensed Irrigation Technician

Lewisville Independent School District
03.2017 - 06.2019

GED -

Bethesda Christian Acadamy

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Adam Weikel