Adam Zmek
Rhinelander,WI
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Lead Retail Sales Consultant
Cellcom
08.2022 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques.
- Making sure customers know about monthly specials and telling them about all products that Cellcom has to offer.
- Insuring customers are in the correct data plans for either themselves or their entire family.
- Processing daily shipping requests from our warehouse and items that need to be shipped to our repair team.
- Helping with device security & planogram changes
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Retail Sales Consultant
Cellcom
05.2022 - 08.2022
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases and locate items to purchase.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed cash register after end of shift to balance and record accurate transactions.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Automotive Service Advisor
Rhinelander Honda
03.2019 - 04.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Workforce Management Specialist
Drs. Foster And Smith Pet Supplies
01.2013 - 03.2019
- Optimized schedules, forecasts and other tools to present to management.
- Managed real-time inbound call traffic across multiple departments.
- Managed overtime, shift swaps, breaks and PTO requests.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to interviewing and hiring for Customer Service positions and Warehouse positions.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Provided training on management dashboards, time keeping systems and customer service tools that were used by our customer service representatives
Education
High School Diploma -
Three Lakes High School
Three Lakes, WI05.2004
Skills
- Customer Service & Sales Team Leadership
- Delegating Work
- Scheduling Employees
- Coaching and Mentoring
- Staff Scheduling
- Team Supervision
- Store Opening and Closing
- Customer Service
Timeline
Lead Retail Sales Consultant
Cellcom
08.2022 - Current
Retail Sales Consultant
Cellcom
05.2022 - 08.2022
Automotive Service Advisor
Rhinelander Honda
03.2019 - 04.2022
Workforce Management Specialist
Drs. Foster And Smith Pet Supplies
01.2013 - 03.2019
High School Diploma -
Three Lakes High School
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