Salesforce
Kaomie Yokoyama
Retail Sales Consultant
Buena Park,United States
Summary
Accomplished Retail Sales Lead offering over nine years of exceptional customer service with a passion for success and growth potential within the company. Leadership experience present the knowledge and confidence to ensure success in any competitive result driven environment. Eager to effectively learn and apply information for all products and services by leveraging competitive insight to maximize brand exposure.
Overview
13
13
years of professional experience
12
12
years of post-secondary education
Work History
Lead Retail Sales Consultant
AT&T
La Habra, CA
04.2013 - Current
- Diligence in communicating with management while conducting each individual's effectiveness and compliance to meet and exceed company standards
- Manage training and development of new and experienced employees to meet and exceed company standards
- Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features.
- Exceed daily targets by building, directing and motivating high-performing sales team.
- Increased sales and customer satisfaction through personalized servicing tailored to customers needs and life style
- Coach sales consultants in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitor adherence in customer retention with active listening and communication strategies to increase loyalty, retain business & recommend to friends and family
- Oversee opening & closing procedures by verifying deposits, & inventory management daily
- Utilizing Salesforce to cold call over 20+ customer per day to gain leads and increase revenue
Assistant Store Manager
Rubios
Downey, CA
08.2009 - 12.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of operations
- Maintained food health safety and sanitation process evaluations logged daily
- Knowledge of Profit and Loss towards having greater revenues and fewer expenses
- Provided leadership training for new hired managers to dispatch to other store locations
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Assessed inventory management for cost control to ensure smooth business operations
- Produced and monitored weekly schedules for 15+ employees to accommodate business demands and vacation requests
Education
Some College (No Degree) - Computer And Information Sciences
Los Angeles City College
Los Angeles, CA 01.2021 - Current
Some College (No Degree) - Communications
Long Beach City College
Long Beach, CA 08.2011 - Current
Skills
Customer Service
undefinedAccomplishments
- #2 in the nation of top sales for AT&T by exceeding sales goals
- Energetic Customer Service Representative with 13+ years of experience resolving complex customer inquiries
- 90%+ rating year over year for "willingness to recommend"
- Supervised team of over 15 staff members.
Software
Microsoft Office Suite
OPUS
Timeline
Some College (No Degree) - Computer And Information Sciences
Los Angeles City College
01.2021 - Current
Lead Retail Sales Consultant
AT&T
04.2013 - Current
Some College (No Degree) - Communications
Long Beach City College
08.2011 - Current
Assistant Store Manager
Rubios
08.2009 - 12.2012
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