Adama Donzo
Cypress
Summary
Dynamic healthcare professional with extensive experience in front office operations, skilled in managing high-volume environments with efficiency and poise. Proven ability to assist with physicals, family medicine, eye exams, and comprehensive patient care tasks, including taking medical histories, vital signs, and EKGs. Strong foundation in medical billing, insurance authorizations, and maintaining accurate medical records, complemented by a thorough understanding of anatomy, physiology, and medical ethics. Recognized for exceptional communication skills, organizational abilities, and a collaborative approach that enhances team performance while ensuring a welcoming atmosphere for clients.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist - Remote
Princess African Braiding
Rochester, NY
08.2023 - Current
- Greet and welcome guests, providing them with a positive first impression of the organization.
- Provide clerical support to staff: answer phone calls, record messages, and respond to inquiries.
- Maintain security and telecommunications systems and operate POS systems.
- Keep the office secure by following procedures and monitoring logbooks.
- Comply with procedures, rules, and regulations on keeping a safe and clean reception area.
- Provide administrative and clerical support such as: preparing letters and documents, receiving and sorting mail and packages, and scheduling appointments and maintaining appointment calendar.
Certified Medical Assistant
The University of Rochester - Eastside Internal Medicine
Fairport, NY
05.2024 - 06.2025
- Welcome new and existing patients to the practice.
- Obtain vital signs (height, weight, blood pressure, O2 level, temperature, and pulse)
- Room patients and ask medical screening questions.
- Sanitize exam rooms and stock medical instruments in an organized manner.
- Perform EKGs.
- Test lab POCT (urinalysis dipstick test, urine pregnancy test, rapid influenza, stat strip glucose and rapid strep test.)
Certified Medical Assistant
Rochester Regional Hospital
Rochester, NY
09.2023 - 05.2024
- Welcome new and existing patients to the practice.
- Obtain vital signs (height, weight, blood pressure, O2 level, temperature, and pulse)
- Room patients and ask medical screening questions.
- Sanitize exam rooms and stock medical instruments in an organized manner.
- Perform EKGs.
- Test lab POCT (urinalysis dipstick test, urine pregnancy test, rapid influenza, stat strip glucose and rapid strep test.)
Case Manager
Heart to Heart Health & Wellness
Cleveland, OH
12.2019 - 08.2023
- Handled case assignments by admitting patients to medical facilities, reviewing records, and conducting orientation.
- Coordinated and provided patient care based on an approved treatment plan.
- Facilitated aspects of the treatment plan, such as care coordination and discussions with the family of the patient.
- Recorded all case information, such as care procedures, appointments, and check-ups.
- Determined the need for therapeutic, psycho-social, or psychiatric evaluations based on patient progress.
- Interacted with patients to ensure they were informed about their treatment plan and answered any questions they had.
- Evaluated patients' progress and wrote case reports to determine case closure.
- Built strong relationships with the medical team throughout the case management process.
Front Desk Receptionist
The University of Akron
Akron, OH
08.2018 - 12.2019
- Welcomed and assisted customers in a professional and friendly manner.
- Scheduled and maintained resident records through the company's database.
- Administered clerical support (copying, faxing, and filing documents), issued ID badges, stored, received, and distributed mail correspondence to the appropriate department and personnel.
- Resolved residents' problems and complaints while following companies' policies and procedures.
Education
Bachelor of Arts - Sociology
The University of Akron
Akron, OHSkills
- Phlebotomy
- EKG
- Vital Signs Monitoring
- Medication Management
- Patient Care
- Clinical Assistance
- Infection Control
- Communication
- Customer Service
- Quick Knowledge Retention
- Problem-Solving
- Organizational Skills
Certification
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Certified Medical Assistant
The University of Rochester - Eastside Internal Medicine
05.2024 - 06.2025
Certified Medical Assistant
Rochester Regional Hospital
09.2023 - 05.2024
Receptionist - Remote
Princess African Braiding
08.2023 - Current
Case Manager
Heart to Heart Health & Wellness
12.2019 - 08.2023
Front Desk Receptionist
The University of Akron
08.2018 - 12.2019
Bachelor of Arts - Sociology
The University of Akron