Adama Ndiaye
Greensboro,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Conehealthfoundation
Greensboro, NC
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Over the Phone Bilingual Interpreter
Linguisticainternational
Greensboro, NC
09.2022 - Current
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Compiled technical, legal or medical terminology and information used in translations.
- Provided appropriate contextual information to increase clients' understanding of translations.
- Proofread, edited and revised translated documents.
- Interpreted conference calls and other workplace communications in real-time.
- Adhered to ethical codes protecting information confidentiality.
Interpreter Volunteer
The senegalese community in Greensboro
Greesboro, NC
09.2020 - Current
- Helping my community for hospital appointment
- helping my community for school appointment
- helping my community to fill out papper
In-Person Interpretation
Communication Access Partners
Greensboro, NC
01.2022 - 04.2023
- Delivered real-time, accurate oral translations and interpretations for clients.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Provides interpreting services for Limited English Proficiency patient.
- Provide sight translation in the presence of provider and/or other medical staff.
- Assists speaker in developing an explanation that is understood by the listener.
- Act as a cultural liaison between non- English speaking patient and provider.
Certified Nursing Assistant
Adams Farm Living & Rehab
Greensboro, NC
09.2020 - 09.2022
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Observed and reported unusual symptoms and changes to charge nurse.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Documented activities and recorded information in EMR system.
- Distributed drinking water and nourishment to residents.
- Used mobility devices to transport patients.
Patient Care Assistant
Caring Hands Home Care
Greensboro, NC
02.2019 - 08.2020
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Collected and labeled specimens to prepare for delivery to laboratory.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Engaged with patient family and friends to provide courteous visit experience.
- Organized games and other activities to engage clients and offer mental stimulation.
Education
Qualified Interpreter Through Linguistica
Linguistica International
Certificate of Continuing Education Completion - HIPPA And Fraud, Waste And Abuse
One World Global Services
06-2023
CNA Training Programe -
Guilford Technical Community College
Jamestown, NC07.2020
CPR And AED -
Guilford County Department of Public Health
06.2020
English Transition -
Guilford Technical Community College
Jamestown, NC11.2019
High School Diploma -
Brittain Academy
06.2018
Skills
- Attention to Detail
- Oral and Written Communication
- Microsoft Office
- Foreign Language Software
- Critical Thinking
- Computer proficiency
- Call center experience
- Microsoft Excel
Languages
French
Native or Bilingual
Wolof
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Conehealthfoundation
04.2023 - Current
Over the Phone Bilingual Interpreter
Linguisticainternational
09.2022 - Current
In-Person Interpretation
Communication Access Partners
01.2022 - 04.2023
Interpreter Volunteer
The senegalese community in Greensboro
09.2020 - Current
Certified Nursing Assistant
Adams Farm Living & Rehab
09.2020 - 09.2022
Patient Care Assistant
Caring Hands Home Care
02.2019 - 08.2020
CPR And AED -
Guilford County Department of Public Health
High School Diploma -
Brittain Academy
Qualified Interpreter Through Linguistica
Linguistica International
Certificate of Continuing Education Completion - HIPPA And Fraud, Waste And Abuse
One World Global Services
CNA Training Programe -
Guilford Technical Community College
English Transition -
Guilford Technical Community College