Personable and resourceful individual with strong organizational skills and positive, upbeat attitude. Familiar with essential business operations and financial management, possessing strong problem-solving and decision-making abilities. Capable of driving successful outcomes and fostering growth to enhance business performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Operator
Neptune Grill
5501 Shore Blvd. So. Gulfport, FL 33707
01.2011 - 09.2024
Managed day-to-day business operations of a high volume restaurant, ensuring smooth and efficient service
Managed a team of 30 staff members, providing training, coaching and performance evaluations
Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
Created employee schedules to optimize staffing levels while meeting business demands
Developed and implemented staff incentive programs to motivate employees and improved overall performance
Monitored inventory levels and placed orders for food, beverage, supplies and equipment as needed
Ensured compliance with state health codes, licensing regulations and labor laws
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business
Increased customer satisfaction by providing high-quality services and timely communication
Implemented effective financial management practices, improving cash flow and profitability
Assessed income and expenses and adapted plans to improve profit levels
Mentored and coached assistant managers, providing guidance on leadership skills