Adan Rubio
Los Angeles,CA
Summary
Driven professional with a proven track record at Old Navy, Gap, excelling in customer service and problem-solving. Demonstrated ability to manage high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Skilled in active listening and critical thinking, adept at escalating issues when necessary, contributing to a significant increase in repeat business.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Old Navy, Gap
10.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
James A Garfield High School
Los Angeles, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Leadership
- Sports Coach
- Teamwork
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Old Navy, Gap
10.2023 - 04.2024
High School Diploma -
James A Garfield High School