Adan Woods
Bay City,TX
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Dairy Queen
Bay City, TX
03.2024 - Current
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Lifeguard
City Of Bay City, Tx
Bay City, TX
05.2023 - 07.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Owner
80s Lawn Service
Bay City, TX
05.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales.
- Mow, weed eat, and clean yards
Supervisor
Always Bounce
Bay City, TX
05.2020 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Addressed driver communications and provided required data to drivers.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
Education
No Degree -
Van Vleck High School
Van Vleck, TX05.2024
Skills
- Labor Relations
- Regulatory Compliance
- Business Management
- Business Marketing
- Client Service
- Financial Management
Timeline
Front of House Employee
Dairy Queen
03.2024 - Current
Lifeguard
City Of Bay City, Tx
05.2023 - 07.2023
Owner
80s Lawn Service
05.2022 - Current
Supervisor
Always Bounce
05.2020 - 08.2022
No Degree -
Van Vleck High School