Marc Madrid
Hialeah,FL
Summary
Dedicated professional skilled in enhancing customer satisfaction and increasing team productivity. Excels in fast-paced environments through effective teamwork and problem-solving. Experienced in customer service and warehouse operations, consistently achieving performance targets. Expertise in route planning and heavy lifting contributes to improved delivery efficiency.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Front of House Employee
Nomada Destination Residences
01.2026 - Current
- Supported front desk operations by assisting guests with check-in and check-out procedures.
- Supported customer satisfaction by providing efficient and professional front desk services.
- Coordinated housekeeping and maintenance schedules, enhancing service delivery efficiency.
- Performed administrative tasks including filing front desk reports, maintaining inventory of incoming packages being delivered and coordinating maintenance requests.
- Skilled in using Salto Software.
- Knowledge of IVMS cameras for security
Furniture Delivery
El Dorado
04.2025 - 12.2025
- Loaded truck and secured items to prevent damage during delivery.
- Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adjusted delivery routes in collaboration with management to address traffic issues.
Front Desk Concierge
NFC Amenity Management
01.2025 - 04.2025
- Managed administrative tasks, including filing front desk reports, maintaining inventory of incoming packages, and coordinating maintenance requests to ensure efficient front desk operations.
- Utilized Salto software for access control management.
- Operated IVMS cameras for enhanced security monitoring.
- Skilled in using Salto Software.
- Greeted guests upon arrival by providing a warm welcome.
Jetski Rentals
V&V Ocean Vibes
10.2024 - 01.2025
- Thrived in fast-paced environments, ensuring smooth operations during peak rental periods.
- Collaborated with team members and worked independently to achieve timely service and customer satisfaction.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Fostered positive relationships with customers and colleagues through respectful and friendly interactions.
- Passionate about learning and committed to continual improvement.
- Provided availability for flexible hours to support operational needs. across night, weekend, and holiday shifts.
- Maintained high attention to detail to produce quality work. while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Tire Service Technician
J&J Discount Tire
12.2022 - 10.2024
- Provided feedback to managers on customer concerns, resulting in improved service offerings and higher customer satisfaction.
- Documented tire repair and replacement activities, contributing to comprehensive service histories for vehicles.
- Optimized shop productivity by maintaining clean work areas free from debris or potential hazards that could impede operations or pose risks to staff members'' safety.
- Contributed to team success by consistently meeting or exceeding productivity targets in a high-volume setting.
- Delivered timely and accurate tire maintenance services, positively impacting customer satisfaction.
Smoothie Barista & Cashier
Smoothie King
05.2022 - 12.2022
- Fostered uplifting atmosphere through teamwork, communication, and problem-solving with staff.
- Created quality beverages for customers following recipes and presentation standards.
- Optimized workflow by multitasking between taking orders, preparing smoothies efficiently, and managing register duties when necessary.
- Utilized comprehensive knowledge of menu offerings to address customer inquiries and concerns.
- Managed inventory levels and restocked supplies, reducing waste and maintaining freshness.
- Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
- Streamlined workflow by taking orders, preparing smoothies, and managing register duties.
Education
High School Diploma -
American Academy of Pinecrest
Homestead, FLSkills
- Customer Service
- Positive demeanor
- Physical labor
- Route Planning
- Check-in procedures
- Customer Interaction
- Logistics Coordination
- Team collaboration
- Analytical thinking
Languages
English
Spanish
Timeline
Front of House Employee
Nomada Destination Residences
01.2026 - Current
Furniture Delivery
El Dorado
04.2025 - 12.2025
Front Desk Concierge
NFC Amenity Management
01.2025 - 04.2025
Jetski Rentals
V&V Ocean Vibes
10.2024 - 01.2025
Tire Service Technician
J&J Discount Tire
12.2022 - 10.2024
Smoothie Barista & Cashier
Smoothie King
05.2022 - 12.2022
High School Diploma -
American Academy of Pinecrest