Adaora Nwajei
Project Coordinator
Summary
Experienced Project Coordinator with a demonstrated ability to successfully orchestrate projects while maintaining a strong customer service orientation. Proficient in task organization, resource optimization, and fostering cross-functional collaboration to achieve project objectives. Leveraging a background in customer service, I bring exceptional communication and problem-solving skills to ensure client needs are met effectively. Prepared to utilize my coordination expertise, customer-centric approach and strong work ethic to drive project success and exceed expectations.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Project Coordinator
CBRE Limited
Mississauga, Ontario
01.2021 - Current
- Supervises multiple projects from project start through delivery by prioritizing needs, managing deadlines and adjusting workflows.
- Develops and executes client facing reports, presentations and marketing campaigns aligned with project goals, resulting in high-quality deliverables, effective brand positioning, and lead generation.
- Maintains up-to-date databases, ensuring all project related information is tracked, organized and accurate.
- Manages ongoing communication with internal and external stakeholders to address inquiries, provide updates, and support the success of assigned projects.
- Proactively identifies potential risks, swiftly implementing effective solutions to ensure seamless resolution and enhance overall client satisfaction.
- Prepares contracts, lease abstracts and RFPs, and manages the contract administration processes, ensuring compliance and accurate documentation.
- Conducts research on market activity and trends to support decision-making and business development efforts for real estate projects.
Client Service Coordinator
Accenture
Mississauga, Ontario
09.2019 - 09.2020
- Provided multi-channel customer support, handling both chat and phone inquiries with a strong focus on customer satisfaction.
- Communicated with customers regarding account services and provided tailored solutions by leveraged in-depth product knowledge to meet customer requirements and close sales.
- Acted as a primary contact for troubleshooting issues, providing expert advice and training on solutions, and improving client satisfaction KPIs by 45%.
- Coordinated software UAT, tracked feedback from customers and collaborated with internal functional teams to implement successful corrective actions.
- Adapted and excelled in a fast-paced and constantly evolving customer service environment, maintaining quality standards and staying up-to-date on product updates.
- Utilized CRM systems and chat support software to log interactions, track customer histories, and document solutions.
Logistics and Operations Assistant
Nordstrom
Toronto, Ontario
05.2018 - 07.2019
- Assisted operations managers with planning of routine operations and special projects for multiple high-volume sales departments.
- Coordinated events such as product launches and promotional campaigns by managing suppliers and overseeing logistical execution.
- Processed customer orders and promptly addressed customer inquiries and issues to ensure high-level customer satisfaction.
- Managed and maintained file system covering expenses, schedules, reports, and support documentation.
- Assisted with new employee onboarding, providing training on operational processes and procedures.
- Optimized stock management by tracking and updating inventory levels and maintaining accurate records of stock movements.
- Contributed to development of operational procedures to improve efficiency and accuracy.
Research Assistant
MaRS Discovery District
Toronto, Ontario
01.2019 - 04.2019
- Conducted extensive research and literature reviews on community health indicators, social determinants of health, and data analysis methodologies to inform project development.
- Collaborated with stakeholders, including government agencies and community organizations, to refine project objectives and ensure alignment with local needs.
- Prepared detailed reports and presentations summarizing research findings and actionable recommendations for improving community health policies and interventions.
- Contributed to the development of the Healthy Neighborhoods Data Challenge, aimed at identifying and addressing health disparities in Canadian communities.
Education
Certificate - Project Management
University of Toronto
Toronto, ON 09.2020 - 07.2021
Bachelor of Arts - Environment And Urban Sustainability
Ryerson University
Toronto, ON 09.2015 - 05.2019
Skills
Project Management
MS Office
Salesforce
MS Project
G-Suite
CRM
Customer Service
Business administration
Marketing
Analytical and Critical Thinking
Agile Methodologies (Scrum)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Coordinator
CBRE Limited
01.2021 - Current
Certificate - Project Management
University of Toronto
09.2020 - 07.2021
Client Service Coordinator
Accenture
09.2019 - 09.2020
Research Assistant
MaRS Discovery District
01.2019 - 04.2019
Logistics and Operations Assistant
Nordstrom
05.2018 - 07.2019
Bachelor of Arts - Environment And Urban Sustainability
Ryerson University
09.2015 - 05.2019