Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adaugo Acholonu

Carrollton,TX

Summary

Experienced in handling inquiries, chargebacks, and delivering support in both the insurance and banking industries. Licensed claims adjuster with expertise in issue resolution, compliance, and process optimization. Known for being approachable and empathetic, with exceptional communication skills, committed to delivering top-notch customer service. Strong understanding of customer needs and conflict resolution, combined with excellent problem-solving skills. Focused on building strong customer relationships and enhancing satisfaction and loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

TATA CONSULTANCY SERVICES
09.2021 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Conducted training sessions for new hires to enhance team performance and product knowledge.

Customer Service Representative

STANBICIBTC BANK
03.2017 - 04.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Science - Marketing

Imo State University
Nigeria
10.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Payment Processing
  • Complaint resolution

Certification


  • Claim Adjuster License - 2024

Timeline

Customer Service Representative

TATA CONSULTANCY SERVICES
09.2021 - 09.2024

Customer Service Representative

STANBICIBTC BANK
03.2017 - 04.2021

Bachelor of Science - Marketing

Imo State University
Adaugo Acholonu