Adayan Artis
Farmville ,NC
Summary
Proven track record in enhancing customer satisfaction and loyalty at Wells Fargo, leveraging exceptional problem-solving and active listening skills. Excelled in high-pressure call center environments, achieving performance goals consistently by adeptly handling customer disputes and processing payments. Recognized for outstanding conflict resolution and professional telephone demeanor, contributing significantly to improved client relations and operational efficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wells Fargo
1100 Corporate Center Dr
06.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
Account Resolution Specialist 3
Wells Fargo Auto
1100 Corporate Center DR
05.2020 - 06.2024
- Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
- Completed in-depth research to investigate claims and resolve problems.
- Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
- Documented all actions performed and interactions with customers.
- Enhanced client satisfaction through timely resolution of billing disputes and payment issues.
- Assisted in development of collections policies, contributing towards improved cash flow management within organization.
- Monitored aging accounts and reached out to customers to discuss payments.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
Account Resolution Specialist 2
Wells Fargo Auto
1100 Corporate Center Dr
05.2018 - 05.2020
- Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
- Provided exceptional customer service, handling inquiries and resolving issues in professional manner.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Processed payments and applied to customer balances.
Collector Agent 2
Wells Fargo Auto
Winterville, NC
04.2015 - 05.2018
- Maintained accurate records of customer payments and contact information, ensuring efficient collection processes.
- Collected on delinquent accounts to reduce overdue balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Identified and contacted customers with overdue accounts to address payment status.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Collections Agent
Online Information Services Inc
Winterville, NC
05.2012 - 02.2015
- Directed day-to-day collections functions.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Exceeded monthly targets consistently as result of strong negotiation skills combined with effective account management strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Recognized as top performer within team for consistently surpassing goals and maintaining high levels of client satisfaction.
Education
No Degree - Marketing And Retailing
Pitt Community College
Winterville, NC12.2008
High School Diploma -
Farmville Central High School
Farmville, NC06.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Problem Resolution
- Customer Relations
- Money handling abilities
- Complaint Handling
- Conflict Resolution
- Payment Processing
- Call Center Operations
- Professional telephone demeanor
Additional Information
Dependable worker who is always a person to count on when needed. While working at Wells Fargo for the 9+years I only called out once. I am a person who gets the job done is easy to train once given the opportunity
Timeline
Customer Service Representative
Wells Fargo
06.2024 - 09.2024
Account Resolution Specialist 3
Wells Fargo Auto
05.2020 - 06.2024
Account Resolution Specialist 2
Wells Fargo Auto
05.2018 - 05.2020
Collector Agent 2
Wells Fargo Auto
04.2015 - 05.2018
Collections Agent
Online Information Services Inc
05.2012 - 02.2015
No Degree - Marketing And Retailing
Pitt Community College
High School Diploma -
Farmville Central High School