Cynthia Atuhaire
Administrative Manager
Los Angeles,CA
Summary
I am a dedicated, approachable, reliable, personable and motivated individual with over five years of experience in customer care and office administration. I have a strong ability to streamline processes, maximize efficiency, and foster professional relationships within organizations. As an administrator, my value centers around helping others find solutions. I am committed to excellence in service; and dedicated to keeping executives and employees organized, prioritized and less stressed.
I have great experience with providing top-notch clerical support and operational assistance to meet staff needs. I'm capable and highly organized when coordinating documents, supplies and project resources. I'm a clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
I take pride in representing the employer and acting as a spokesperson for the team. I enjoy responsibility and believe that my experience, professionalism, and proactive demeanor are a perfect match for the “many hats” that administrators and executive assistants require.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Administrative Manager
Nzuri Group
Kampala, Uganda
2019.02 - 2021.05
- Managed schedules, organize calendars and meetings for executives.
- Worked and oversaw all Nzuri Group production content from start through release.
- Ensured general management of the office and overseeing operational efficiency including securing and monitoring office supplies.
- Acted as a primary liaison between internal departments and external vendors, to provide and/or receive necessary information, materials, approvals, updates, etc.
- Carried out basic bookkeeping responsibilities including invoicing and budget tracking; the efficient distribution of petty cash; set up and maintain financial records and reports in Microsoft excel.
- Prepared and sent invoices; maintain client databases; maintain effective filing systems.
- Assisted creative director and provide feedback on all content material.
- Identified and utilized a variety of learning materials, resources, and technology methods to support & improve the working environment.
- Ensured that all bills are paid on time, all office equipment is available and functioning enabling employees to have all the resources they need to function.
- Efficiently work in liaison with other departments to ensure that all the required resources are available whenever they are required.
- Through impeccable time management, I able to handle all tasks assigned per day to the best quality while incorporating my multi-tasking skills and ensuring attention to detail.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Assigned tasks and directed team of office clerks.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Prepare and send invoices; maintain client databases; maintain effective filing systems.
- Draft all the necessary documents as needed
- Launched quality assurance practices for each phase of production.
Customer Service Representative
Africell Uganda Limited
Kampala, Uganda
2016.04 - 2019.01
- Handled customer inquiries, complaints, calm angry customers, repair trust and sell company product.
- Met personal/team sales targets.
- Kept records of customer interactions, process customer accounts and file documents.
- Took the extra mile to engage customers.
- Built sustainable relationships of trust through open and interactive communication.
- Continuously exceed the company’s set targets.
- Resolved customer complaints by identifying problems and taking appropriate corrective action.
- Successfully handled several accounts simultaneously and retained a big number of important corporate clientele.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Call Centre executive
Africell Uganda limited
Kampala, Uganda
2015.04 - 2016.03
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Responded to customers in a positive and efficient manner.
- Adhered to and achieve prescribed customer contact quality standards.
- Provided information or solutions to queries that are raised by customers.
- Continually identified better ways of work and share this with the team and management as appropriate.
- Promoted and maintained a high quality, professional, service-oriented company’s image among users.
- Created customer satisfaction by meeting and surpassing of a client's expectations.
- Improved customer service and customer satisfaction by providing customers with a great customer experience.
- Resolved customer complaints by identifying problems and taking appropriate corrective action which resulted to increase in department’s efficiency.
- Demonstrated professional etiquette and manners when interfacing with customers which resulted in improved feedback from the customers.
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
- Maintained call center equipment in good working order to maximize productivity.
- Determined quality assurance benchmarks and set standards for improvement.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
Administrative Assistant
Letshego Uganda Limited
2013.12 - 2014.05
- My work included providing support to our managers and employees by assisting in daily office needs
- Provided general administrative and clerical support including mailing, scanning, faxing and copying to staff
- Maintained an electronic and hard copy filing system, creating and maintaining computer records and typing workplace documents, including letters and reports
- Assisted in carrying out procurement duties such as scheduling material purchases and deliveries; and verifying and maintaining current inventory
- Supported human resources in tasks such as posting job opening s, reviewing resumes, calling candidates, and scheduling interviews and assisting in payroll preparation by providing relevant data, like absences, bonus and leaves
- Prepared and modified documents including opening, sorting and distributing incoming correspondence drafts, memos and emails
- Assisted in scheduling and coordinating appointments and travel arrangements of executives and managers
- Booked meetings, seminars, and conferences; as well as organizing catering for them all those events
- Ensured the common day to day running of the office and support during the absence of the administration manager
- Performed basic bookkeeping duties
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created PowerPoint presentations for business development purposes.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed Access databases converting complex data into easy-to-interpret data.
Education
Bachelor of International Business - International Business
Makerere University Business School
Kampala, Uganda 2010.08 - 2014.05
High School Diploma -
St. Joseph’s Senior Secondary School Nagalama
Mukono, Uganda 2004.03 - 2009.11
Skills
Project Management
Travel coordination
Workflow planning
Office administration
Scheduling
Documentation and control
Policy and procedure modification
Technical Support
Budgeting
Staff Management
Presentation design
Bookkeeping
Hobbies
Watching movies and television
Reading
Hiking
Writing
Travelling
Timeline
Administrative Manager
Nzuri Group
2019.02 - 2021.05
Customer Service Representative
Africell Uganda Limited
2016.04 - 2019.01
Call Centre executive
Africell Uganda limited
2015.04 - 2016.03
Administrative Assistant
Letshego Uganda Limited
2013.12 - 2014.05
Bachelor of International Business - International Business
Makerere University Business School
2010.08 - 2014.05
High School Diploma -
St. Joseph’s Senior Secondary School Nagalama
2004.03 - 2009.11