Adcharalak (Eve) Marshall
Pace,USA
Summary
Dynamic, customer-focused professional with over 10 years of diverse experience in customer service, demonstrating a strong ability to thrive in fast-paced and evolving environments. Known for a robust work ethic and a commitment to exceeding employer expectations, consistently delivering exceptional service across various professional settings. Eager to leverage extensive skills and experience in a new role, following a transition in family commitments that allows for full dedication to career advancement. Ready to contribute positively to a team while enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier/Merchandise Display
Navy Exchange
Milton, FL
08.2014 - 10.2016
- Achieved accurate financial tracking through effective management of change fund and sales receipts exceeding $2K per shift . Delivered comprehensive daily cash and sales reports to support operational efficiency.
- Ensured compliance with dress codes while delivering exceptional service to customers and collaborating effectively with team members.
- Managed customer communications regarding upcoming sales events and services offered at navy exchange, such as gift wrapping, engraving, delivery, and gift certificates.
- Executed proactive surveillance in assigned locations, fostering a welcoming environment for all patrons and effectively deterring theft.
- Achieved efficient merchandise management through effective unpacking and staging processes. Contributed to visually appealing store displays and maintained accurate inventory records to enhance operational efficiency.
- Oversaw meticulous paperwork for inventory management, including price adjustments and customer return transactions, to maintain operational efficiency.
- Executed additional responsibilities as designated by management.
Front Desk/Reservations Agent
Navy Gateway Inn & Suites
Milton, FL
04.2012 - 02.2013
- Addressed customer inquiries and resolved issues to enhance satisfaction for patrons of hotel and temporary lodging facilities.
- Executed payment collection from customers, meticulously maintaining daily drawer balance sheets in excess of $10K reflecting accurate financial records.
- Ensured accurate and timely input of customer reservation data into database for streamlined operations for over 200 patrons.
- Facilitated resolution of facility repair requests to ensure timely service delivery and customer satisfaction.
- Maintained accurate records and organized administrative materials to support operational efficiency.
- Coordinated efforts with security team to deliver a safe and welcoming atmosphere for all visitors.
Certified Nursing Assistant
Krasemrad Bangkok Hospital
Bangkok, Thailand
09.2006 - 03.2008
- Monitored vital signs and documented changes in patient conditions.
- Collaborated with nursing staff to develop individualized care plans.
- Maintained cleanliness and organization of patient care areas.
- Provided emotional support and companionship to patients and families.
- Trained new Nursing Assistants on best practices and patient care techniques.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
No Degree - Pharmacy Technician
Locklin Technical College
Milton, Florida05.2024
Certified Nurse Assistant - Nursing
Metharak Nursing College
Bangkok, Thailand09.2006
Skills
- Certified pharmacy technician
- Financial transaction handling
- Effective communication
- Service excellence
- Ethical business practices
- Dedication to company values
- Accurate data input
- Proficient in Microsoft Office 365
- Fluent in English and Thai
Certification
- Pharmacy Technician / RPT 124241, Florida Dept of Health, October 15, 2024
- OPOS Cash Register Cert, Navy Exchange, September 8, 2014
Timeline
Cashier/Merchandise Display
Navy Exchange
08.2014 - 10.2016
Front Desk/Reservations Agent
Navy Gateway Inn & Suites
04.2012 - 02.2013
Certified Nursing Assistant
Krasemrad Bangkok Hospital
09.2006 - 03.2008
No Degree - Pharmacy Technician
Locklin Technical College
Certified Nurse Assistant - Nursing
Metharak Nursing College