Addi Wray
Indianapolis,IN
Summary
Dynamic professional with a proven track record at WFS, excelling in passenger assistance and maintaining airport security awareness. Demonstrated ability to enhance customer satisfaction and team success through exceptional service and efficient baggage handling. Skilled in multitasking under pressure, significantly contributing to safe and organized travel experiences.
Overview
5
5
years of professional experience
Work History
Gate Service Agent
WFS
01.2024 - 07.2024
- Upheld tidiness of entrance zones, fostering an inviting space.
- Coordinated with baggage handlers to guarantee proper luggage placement on flights.
- Provided exceptional customer service in high-pressure situations, maintaining professionalism under tight deadlines.
- Verified identification documents, maintaining strict security protocols at all times.
- Rebooked passengers on alternative flights when necessary due to cancellations or overbooking situations.
- Maintained a safe and secure environment for passengers through pre-boarding checks.
- Managed boarding pass distribution to ensure an organized boarding process.
- Supported fellow agents during busy times to ensure timely processing of passengers at gates.
- Contributed to team success by efficiently handling multiple tasks simultaneously during peak travel periods.
- Handled ticketing inquiries and upgrades for improved passenger experience.
Restaurant Team Member
Chick-fil-A
07.2019 - 04.2021
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Maintained professional appearance to ensure compliance with restaurant standards.
Education
High School Diploma -
Martinsville High School
Martinsville, IN05.2022
Skills
- Ticketing system
- Airport security awareness
- Passenger assistance
- Baggage handling
Timeline
Gate Service Agent
WFS
01.2024 - 07.2024
Restaurant Team Member
Chick-fil-A
07.2019 - 04.2021
High School Diploma -
Martinsville High School